- Report: #1134439
Report - Rebuttal - Arbitrate
Complaint Review: Salon Supply Store
Salon Supply Store10358 Riverside Drive Suite 120 Palm Beach Gardens, Florida USA
Salon Supply Store SalonSupplyStore.com Sold defective product, would not work with customer Palm Beach Gardens Florida
*General Comment: The usual self entitlment....
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I purchased a fluorescent mirror light with a desk clamp for $42 from this merchant's eBay store on 11/21/2013. I used it as a desk lamp, quite sparingly. On March 27, for no reason, the light inside emitted a loud "pop" while the light was on and smoke filled the room. Later I disassembled the light to find that the bulb had burst and gotten so hot that it cracked its housing.
It was beyond the 30-day eBay warranty period, so I couldn't open a case. However, a lamp is supposed to last longer than four months of normal use -- especially a fluorescent one, which is supposed to use far less power and generates far less heat. It is also not supposed to pose a danger to life and limb during normal use. This was a shoddy product, and I was lucky it didn't harm me or my family.
I contacted the seller through eBay messages. I asked to ship it back for either a replacement and pay shipping. [continued below]....
The response I got was "Unfortunately, we will not be able to honor the warranty at this time. We apologize for the inconvenience. Sincerely, Liz H."
Because the defect in the light wasn't apparent until four months later (when it exploded all over the place), I left postiive eBay feedback that now cannot be changed.
Well, Liz H., not cooperating with reasonable customers is never a smart thing to do when a truthful review on a site like this could have been avoided so easily.
Now it's my turn to apologize for YOUR inconvenience, and to wish you good luck with your exploding lamps and tremendous customer service.
This report was posted on Ripoff Report on 03/28/2014 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Salon-Supply-Store/Palm-Beach-Gardens-Florida-33410/Salon-Supply-Store-SalonSupplyStorecom-Sold-defective-product-would-not-work-with-custo-1134439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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