- Report: #1082804
Report - Rebuttal - Arbitrate
Complaint Review: Sams Club
Sams Club56 West Merritt Blvd Fishkill, New York USA
Sams Club Incapable of proper tire install Fishkill New York
*Author of original report: Answers
*Consumer Comment: Wheel alignment
*Author of original report: Answers
*Consumer Comment: Questions
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Why does Sam's club sell and install tires? This store does not have the capacity to do alignments. I had four new tires installed. I had to return the next day or so becasue of a bad wobble when braking. They had forgotten to balance one wheel. They made the correction and the wobble was gone. I had to return again due to a tire with a slow leak. They told me one wheel did not get the proper seal and they made that correction. About 3k miles later I returned for a tire rotation. Immediately after I noticed the ride was noisey. I figured the new tires are making this sound and perhaps the sound will quiet itself after some miles accumilate.
Several weeks later, the sound getting worse, I returned to Sams. They told me the tires were "cupped" due to a bad alignment. They told me they are not responsible for alignments. I say "how can you be in the tire installation business and not do alignments?" My tires were ruined and I had to have them replaced (by a different company that does alignments). I researched cupped tires and learned that they are not safe. The treads don't sit on the road surface properly. I am no tire expert. I rely on the tire center to do what needs to be done as needed. Sams cannot, they do not do alignments and in my opinion should not install tires. Buyer beware!
Problem number 2: This preceeded the above mentioned problem. Initially I had tires installed at the Elmsford store #6674. While waiting for the tire install the mech. came out and asked me if it would be ok if he punctured my existing tires to get the air out. I thought that was odd and said ok. For the next several weeks I had experienced a slow leak with one tire. Ultimately one tire developed a bubble on the side wall. Come to find out, two of my valve stems were broken at the threads. The tires have TPMS (tire pressure monitor sensors). Sams club policy is that they do not change TPMS. Well, they switched them on my car and broke two of the stems. The invoice read that all the valve stems were replaced.
This is immpossible because the sensors are built into the stem and must be ordered. This is why I went to a different Sams, the Fishkill store. They prorated the initial set of tires and installed four new tires becasue the car is AWD. They told me they do not change TPMS however they did it anyway. They would not own up to the damages and I had to buy two new sensors at $100.00 per. I wrote to Sams corporate. They farmed my complaint to the Elmsford store. The Elmsford store called me and offered me a $50.00 gift card. All that I ever wanted was a good set of tires installed properly (aligned, balanced and without leaks). Needless to say, I will never return my car to any Sams clubs.
This report was posted on Ripoff Report on 09/08/2013 09:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sams-Club/Fishkill-New-York-12524/Sams-Club-Incapable-of-proper-tire-install-Fishkill-New-York-1082804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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