- Report: #1113435
Report - Rebuttal - Arbitrate
Complaint Review: SAMS CLUB
SAMS CLUB90 BASS PRO DR PEARL, Mississippi USA
SAMS CLUB MAKES YOU PURCHASE ROAD HAZZARD ON NEW TIRES AND THEY WONT FIX YOUR TIRES WHEN SOMETHING HAPPENS. PEARL Mississippi
*UPDATE EX-employee responds: Need more information
*Consumer Comment: A question...
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I purchased new tires at Sams Club Feb 7, 2013 and they made me purchase the road hazzard for an additional $60.00. Was told that if anything happened could bring back and they would fix.
Well, got a small screw in my tire Dec 29, 2013 took it to be repaired, and the mechanic told us that company policy would not allow him to fix.
I asked for the manager, Michael came out and said he would let me purchase another tire and buy additional road hazzard insurance. I told him I could not and just wanted my tire fixed and it was still good and had lots of tread. He said I could either purchase a new tire or leave. And also told me that if I took it anywhere else to get fixed they would void the road hazzard.
I asked him to refund my road hazzard and he rufused. Michael was very rude. We left and went to another shop and paid to have my tire fixed.
Sams should not be aloud to keep getting away with this, they treat customers wrong. You have to buy a membership to shop there, then when you buy tires they make you purchase road hazzard that you cant even use. such a rip off.
I will never shop there again!!
This report was posted on Ripoff Report on 01/06/2014 07:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/SAMS-CLUB/PEARL-Mississippi-39208/SAMS-CLUB-MAKES-YOU-PURCHASE-ROAD-HAZZARD-ON-NEW-TIRES-AND-THEY-WONT-FIX-YOUR-TIRES-WHEN-1113435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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