On or about Dec 2011 I purchased four Serta firm mattresses and box spring queen sets with a 10 yr. warranty plus delivery from Sam's Club in Port St Lucy FL. On or about July 2012 I complained that two of the mattresses were sagging and defective, the other two had not been slept on. The Mgr agreed to exchange them when I returned to FL in Nov. About the 2nd week of Nov. I called Sam's Club delivery, they told me to speak with Sam's Club to verify the receipt which I did. I then called Sam's Club delivery and they set a date for delivery on Monday between 12 and 4 pm.
On Monday about 3 pm Sam's Club delivery left a voice mail to my wife that Sam's Club wanted me to appear in person. I called the store and was told by Shawn, an asst. Mgr that he must first receive the old mattresses. I asked what people with no other beds were supposed to do. I then called Sam's Club delivery and they said that Shawn said I should follow their truck to the store, I called Shawn and explained that my wife had the car. Shawn suggested that I hitch a ride with the delivery truck.
I then asked Shawn to charge my credit card and when he received the mattresses to refund the charge. He said he would check with the store Mgr., Sharon and call right back, which he did telling me that Sharon said that I must pay $100 per mattress as they no longer have the one I bought, although the mattresses they now carry are the Serta firm. I told Shawn that I just wanted an exchange for what I bought, He responded $100 per mattress. Unfortunately this horrible experience means severing a 25 yr, relationship. If it is the intent of Sam's Club Port St Lucy to deplete their customer base they are doing an outstanding job.