- Report: #968676
Report - Rebuttal - Arbitrate
Complaint Review: sams club
sams cluba1a port st lucy, Florida United States of America
sams club serta 10yr mattress waranty port st lucy , Florida
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On Monday about 3 pm Sam's Club delivery left a voice mail to my wife that Sam's Club wanted me to appear in person. I called the store and was told by Shawn, an asst. Mgr that he must first receive the old mattresses. I asked what people with no other beds were supposed to do. I then called Sam's Club delivery and they said that Shawn said I should follow their truck to the store, I called Shawn and explained that my wife had the car. Shawn suggested that I hitch a ride with the delivery truck.
I then asked Shawn to charge my credit card and when he received the mattresses to refund the charge. He said he would check with the store Mgr., Sharon and call right back, which he did telling me that Sharon said that I must pay $100 per mattress as they no longer have the one I bought, although the mattresses they now carry are the Serta firm. I told Shawn that I just wanted an exchange for what I bought, He responded $100 per mattress. Unfortunately this horrible experience means severing a 25 yr, relationship. If it is the intent of Sam's Club Port St Lucy to deplete their customer base they are doing an outstanding job.
This report was posted on Ripoff Report on 11/13/2012 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/sams-club/port-st-lucy-Florida-/sams-club-serta-10yr-mattress-waranty-port-st-lucy-Florida-968676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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