On 10-31-01 I bought a computer in Sam's Semoran store and the receipt was $1,115.77. I bought it in the department of electronic from John on 11-11-01. The computer crash the program and said the program is not totaly instaled. On 11-15-01 I went to where I bought the computer and right there I have the first dissagree. He insist and insist in reading the book, and ask for the back up disc I expalin back and foward the computer don't come with a back up disc (XP system.) He knows that, but he tried to fool me. He said that one part of the book is in Spanish implicatin my infiriority because I'm hispanic and don't understand English. I grab the book from his hands and find the page where it says that it doesn't come with the back up disc. I hit the counter with the book and siad to him, this is in English can you read this. Then he said he has to see the fail himself, I have to connect all the computer (inthe floor) he played and played and played and all the time when the computer started up said the program is not totally installed (like I said.) When I can't tolerated more with my high, high tone of voice (when I said high all the store can hear me) I said in the time the computer boot he didn't believe me, didn't believe me, didn't believe me, I'm loosing my time, f***et. When I looked back everybody was looking at me then he said you can change the program is not totally instaled and dissapered.
On 11-30-01 my family bought on the store of Goldenrod Rd. three speakers mode AVS300 and a memory item num. 94/325 easy to trace because everything is in my account but of course didn't give me the receipt because was a birthday present.
On 12-07-01 18:30 I was talking with the salesman of furniture in the hall of Sam's 355 in Semoran, (not employer of Sam's) and my witness. I talked with the front-end manager, Chrissy Shaw and I was stricly clear I don't have the receipt because was a birhtday gift from my family, I asked please check the computer because my birthday is 12-09 (easy to verify in my account.) I said strictly clear that I didn't had the receipt, I came to do bussiness not charity. I gave my card to her and stayed with the furniture salesman. When the time pass I went to the counter and Chrissy Shaw was with my card in her hand in front of the computer with my account, I was surprised about the cheap program that don't identify the store (that, she said to me) and then John came like a hawn, take the memory (defected) in his hands, I explained the same I did with Chrissy, he started like the same when I tried to change not return my computer. And said How can we know the procedence of this memory? (The cost of the memory of 128mb is $20.00) And I was there only with my word, the computer open in my account, the manager with my card in hand in silence and then (for the second time I grab John hands, 1) computer book, 2) memory)
I broke the memory and put it in his hands again, and I repeat in front of both I came to do bussiness give me one pugraded 256mb, I didn't came to do charity. In that moment I realized that John is a racist, and Chrissy Shaw covered him. She didn't do nothing. Oh-Oh!, excuse me she charged me the new memory with the same card she had in her hands, for that is good my money, and the trace of my account like a regular customer is not important because I'm hispanic (miniority.) The harrasment is like the air you can fell its energy, you know is there and in this case I'm 100% sure that is the problem. When I paid and went to the outside Chrissy came to me, take the copy of my receipt and I gave her my bussiness card. She said she's going to call me, I know she wasn't going to call me but I have to give Sam's a chance before I take another action, I said directly to her eyes that both spited on the tumb of Sam's Walton because in his biography the mayor bussiness was only with shake hands and believe in the word of his customers, he sleep in the same room with his employers when he traveled the nation in his old pick up.
On 12-15-01 I bought (always buying and buying in Sam's) my printer and scanner, when I went out I met Chrissy at the door and she had in the pocket of her shirt my bussiness card and the receipt of the memory I bought from her, in my mind sound alarm or she is using the same shirt 9 days in a row or is expecting to catch me in something wrong (cameras, detectives) nobody, nobody I'm sorry nobody has it in his pocket nine days in a row without a powerful reason. By the way never, never called me. This is harrasment mild but harrasment. My account in Sam's is bussiness and I know what I'm talking about, I talked with Chrissy the day of the problem of the memory and do a brief of his employeers, I talked with Chrissy about John first never is in his department if you arrive to the store at his lunch you are death when he finish with lunch he goes to the bathroom or back where the optic is, I know this because this is my store I live very near, I speak by experience not by name. I came to do bussiness not to get in love or get humiliated for a part of $20.00.
In my personal opinion the lady with a golden smile (Michelle Sura) that works supervising the cashiers, that lady is the ideal person to be front-end manager and Chrissy in the outside door. Chrissy is good giving hugs, kisses, talk, smile, but like manager has poor management, doesn't has the pants to take desisions. Well I was talking about the lady of the golden smile, why? Because when I went to change my computer she was the person in charge and was wonderful controling both sides very good, with the wood of front manager.
Let's go back to bussiness, this situation cause me problems to sleep, I was treated like if I wanted to fool (steal) the store by both one do the other covers, it cause me anxiety. I'm doing all I can to close the account and cut my Sam's card and hand it to John and Chrissy in ther hands and tell them, you both paid the salary of Jack Demboski (district manager Sam's.) When that day come and I recover my dignity that was put in the floor by this two persons. My word is too good like Sam's Walton or other american, I'm Puertorrican and American (born). If my word is not good, my money either. THis situation forced me to open an account is Costco on 12-26-01, but meanwhile on 12-026-01 my family needed something from Sam's we went but I stayed in the car because I don't trust my store mmore, you don't imaging all I afraid because nine days with my bussiness card in the manager pocket shirt and access of all my personal information. Maybe, Jack thinks I'm exagerating but you don't know how it is to live in miniority with racist persons that only bacause of your etnic origin makes your life miserable.
12-26-01, same day, I went to the store in O.B.T. (to buy, buy,buy) not charity a modem for my computer Why? Beacause my lawyer told me not to be near of them and that day I was with my family. But I returned to my store alone bacause I needed the address and full name of Jack, and who better than Chrissy to ask for. When I asked for the information she said let's talk I replay,what for you don't do nothing,you never call me, I gave you time, now is my turn. She replay John didn't call you? I gave the order to call you because we decided that we're going to pay the memory, then she started to walk to the space of John. I said, I'm going to present a complaint in your name looking directly to her eyes. Directly because I'm honest and I always go with the truth. The thing is not who pays for the memory, don't play more with me I don't need charity I need respect I expect the same treat is given to the american white people, she (the manager of Sam's) thinks if give peanuts to this guy that's it, by the way John see me three times in the counter and if he has to call me why didn't say something when he saw me.
Jack, this letter is courtesy because like I said I'm out of here that not means I cant't take future action, this letter is going to be publish in the Orlando Sentinel, is going to be half page and the title is "Nightmare is Sam's Semoran 355". I'm going to send you a copy only for courtesy,Why? I think you love Sam's just like me I'm a member from Puerto Rico, and in here I'm a member since 5-16-1999.