- Report: #1089547
Report - Rebuttal - Arbitrate
Complaint Review: SamsClub.com
SamsClub.com2101 S.E. Simple Savings Drive Bentonville, Arkansas USA
SamsClub.com Sam's Club Selling what they don`t have or can`t delivery! Bentonville Arkansas
*Author of original report: Well what about that!
*Consumer Comment: Why is your story so special?
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I was looking only for Playstation4 and every site I went was showing OUT OF STOCK, so I was unable to place an order, at Sams they show availability and they tooked my order and charged me for the item, they sent me an email with shipping estimete date and we all good, I called just to check on address for delivery and they told me that my order was canceled???? I asked why and they told me they took too many orders and nothing can be done!
I asked to speak with supervisor and she promissed me take care the problem, I was happy to find out they care about members, but other person that work for Sam`s Club talked with me like nothing going to be done or they can help me, even after jhe sent me e-mail what say:
There is a manufacturers limit of 1500 for us to preorder once we reach
the limit orders will cancel as out of stock.
Web site needs to update information and list item as out of stock.
SamsClub.com Order Status Escalation Team
This is his own words and he is what I wrote back to him:
From: marcos veiga [email@example.com]
Sent: Friday, October 04, 2013 12:45 PM
To: Emeterio Diaz - ediaz5
Subject: RE: Order#: 1670374101
My order was complete on your website and my son is so happy and expecting this Playstation4. This is his Birthday Gift and I can accept any cancellation at this time, if you look at any other websites, if they can delivery the product they inform you is out of stock, witch is not what is happening with Sams Club.
Like your own words, "Web site needs to update information and list item as out of stock", when I purchased was available, so I want this item!
Like you can see below, I already bought a lot extras for this video game and can`t cancel!
Now if you guys forget or someone make mistake not informing that orders can be cancelled after YOU GUYS WITHDRAW money from my account
10/02/2013 Debit WAL-MART BENTONV #9768 $472.18
This is not my son or my fault, please make sure we have this situation resolved or I will seek legal help and will make sure media cover what you guys are doing with my son.
Took me years to be reunited with my son, he is so happy, he gave me a big thank you hug and I can`t tell him that I fail to provide him the only gift he asked me in 10 years and he won`t understand your mistake, so please get with your warehouse department and have this situation fixed.
I really appreciate your help, and I hope you understand my situation and help me!
Here is other products I ordered from other websites.
I showed to them the other products I ordered online to use with this video game but they really don`t care!!!
The last email he sent to me is below:
From We apologize for any inconvenience this may have caused. While SamsClub.com strives to provide accurate product and pricing information,errors may occur.
The item is out of stock and there is nothing that can be done at this time.
SamsClub.com Order Status Escalation Team
I GUESS HE IS NOT A FATHER AND IS VERY EASY FOR SAM`S TO CANCEL MY ORDER WHEN THEY MAKE MY SON BELIEVE HE WILL HAVE HIS GIFT COMING ON MAIL....
WHY THEY DON`T CALL MY SON AND EXPLAIN THIS TO HIM, I WISH THEY HAD MORE CONSIDERATION FOR PEOPLE AND FIX THIS ISSUE!
This report was posted on Ripoff Report on 10/04/2013 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/SamsClubcom/Bentonville-Arkansas-72716/SamsClubcom-Sams-Club-Selling-what-they-dont-have-or-cant-delivery-Bentonville-Arkan-1089547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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