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Report: #731663

Complaint Review: Samsung Electronics - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Ty — Boca Raton Florida United States of America
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  • Samsung Electronics Internet United States of America

Samsung Electronics Customer Support Nightmare. Lied to this consumer about sending out a simple flashdrive now for over 6 months. Internet

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The product itself may have a good brand name and its reputaTion for building good TV's seem unprecedented in the industry however; the customer support side of things is a completely different story. Dealing with Samsung customer service is a living nightmare. They are totally incompetant. I first contacted them via phone in August to report that my Blue Ray DVD player freezes when playing any animated feature movie. They sent out a disk which the player rejected. I called again and we tried to download the drivers which didn't work. In the months that followed they promised to send out a pre-loaded flashdrive but instead sent out 6 more CD's each one worthless since non have worked in the device. Subsequently, I reached out to them over 20 times via phone in the months that followed and each call is robotically handled in the exact same trivial manner, reading from a script. They refuse to connect me with a supervisor and placed me on very long holds only to come back on the phone promising to rush out the part which never comes. BOTTON LINE: SH*TTY CUSTOMER SERVICE=NO MORE PURCHASES!!

Ty 

This report was posted on Ripoff Report on 05/21/2011 03:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung-electronics/internet/samsung-electronics-customer-support-nightmare-lied-to-this-consumer-about-sending-out-a-731663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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