- Report: #1065170
Report - Rebuttal - Arbitrate
Complaint Review: SAMSUNG REPAIR CENTER,RSI
SAMSUNG REPAIR CENTER,RSI2901 SUMMIT AVE SUITE 100 Plano, Texas USA
SAMSUNG REPAIR CENTER,RSI LCD screen cracked in direct sunlight. I sent my phone to samsung and they claim it has Liquid damaged on PBA components Plano Texas
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Samsung Galaxy S2 LCD screen cracked after being in direct sunlight. I work outside so my phone is with me. Called Samsung to report the defect to the manufacture. The reply i got was it was an extreme weather condition. I complained more and they sent me a repair ticket and shipping info. This phone is only 6 months old.still under the manufacture warrenty. This is a lame finding for liquid damage if the LCD screen cracked.
|service requested date||customer's unit received date|
|expected repair date||completed date|
|ship date||tracking no. (to samsung)||1Z6VF6378790915461|
|carrier name||tracking no. (from samsung)||1Z6VF6370299166226|
|message from samsung|
This report was posted on Ripoff Report on 07/08/2013 08:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/SAMSUNG-REPAIR-CENTERRSI-/Plano-Texas-75074/SAMSUNG-REPAIR-CENTERRSI-LCD-screen-cracked-in-direct-sunlight-I-sent-my-phone-to-sams-1065170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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