samsung refrigerator missing refrigerator door screws Nationwide

Trying to install a new refrigerator from Samsung only to find out that the two screws to hang the freezer door were mssing. Called their customer service and a Tajameka promised to send them out (5 to 15 days). Followed up around 10 - 11 days and the next CSR said to wait a few more days. Called today after 19 days and this CSR now says they don't provide missing parts and for me to call their parts department and pay for the two screws.

Now the cost of the screws is minimal. What is real bad about the situation is that the CSR misled me to wait for something they had no intention of doing.

Secondly, they ship out a new appliance missing two small screws and they would not take care of the situation. What kind of customer service is that? What service?????