- Report: #1119380
Report - Rebuttal - Arbitrate
Complaint Review: Samsung
Samsung1000 Klein Rd.Ste. 200 Plano, Texas USA
Samsung Deceptive Warranty Claim Plano Texas
*Author of original report: Arbitration Not Needed
*Author of original report: Issue Resolved
*Author of original report: Response to Comments
*Consumer Suggestion: Arbitrate against Samsung
*Consumer Comment: So, what reason did they give for the repair charge?
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The phone's physical status was never in question during the repair. The phone was not damaged when the screen had malfunctioned and stopped working. I am now being charged $135.00 to repair my phone when it was explicitly detailed to me over the phone that the item would be fixed without charge.
Clearly this is a fraudulent service department that relies on deception to create the appearance your device is covered under warranty. I feel cheated and ashamed that I believed Samsung was a company of their word.Samsung's reputation is definitely being damaged by the countless reports on Ripoff Report and the BBB.
I strongly encourage those who have these phones, make sure they are insured by their wireless carrier. No one should endure the deceitful practices that they provide. Buyer beware!
This report was posted on Ripoff Report on 01/29/2014 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/Plano-Texas-75074/Samsung-Deceptive-Warranty-Claim-Plano-Texas-1119380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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