• Report: #915787

Complaint Review: sandino home solutions

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  • Submitted: Sun, July 22, 2012
  • Updated: Mon, August 13, 2012

  • Reported By: Armand Santarelli — flower mound Texas United States of America
sandino home solutions
Grimmes st Internet United States of America

sandino home solutions Jack Santarelli and his side kick Chad the idiot Does not pay sub-contractors dallas, Texas, Internet

*Author of original report: WTF

*REBUTTAL Owner of company: Brother released

*Author of original report: proper notice

*REBUTTAL Owner of company: Poor workmanship gets you released

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As his side kick so properly put it ..." he makes money of the backs of other people"
Thats right, Jack Santarelli, my brother, does not pay sub contractors.

He has you do 3/4 of the work and then fires you only to say the work wasn't done right and will use your money to pay to have it fixed.
I have all documentation and photos to show my work and he just double talks you around in circles!

STAY AWAY!!! if you want to get paid for working, dont work for him!

This report was posted on Ripoff Report on 07/22/2012 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/sandino-home-solutions/internet/sandino-home-solutions-Jack-Santarelli-and-his-side-kick-Chad-the-idiot-Does-not-pay-sub-c-915787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

WTF

AUTHOR: Armand Santarelli - (United States of America)

I cant't believe all the people on this site just picked Jacks name out of a hat and they all say the same thing! That's just not fair! lol

Papers filed today, If you want to help stop this dishonesty, stay tuned for court dates and times, postings coming soon.
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#2 REBUTTAL Owner of company

Brother released

AUTHOR: SanDino Home Solutions - (United States of America)

At SanDino Home Solutions, we protect our clients and maintain quality on all of our projects and sometimes, as they say, "you have to break a little eggs to make an omelet", this is the case.  The worst case is that this person was a family member and we couldn't risk keeping him on because of the poor quality issues.  The picture shown and provided by him, was BEFORE we had to remove all of the flooring because he used a cement board that was to thick and the door wouldn't close even before we installed tile?!  These types of issues continued throughout this project and even when installing a bath tub, he forgot the drain and we had to remove and re-install WITH the drain. 

We wish him luck and this being our brother, makes it harder that he is making false allegations and trying to discredit his own family.  Good luck in the future.
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#3 Author of original report

proper notice

AUTHOR: Armand - (United States of America)

There was no notice of work being done improperly, I was getting paid for the work completed, if it was poor, why pay.....In order to have someone released for poor workmanship, it needs to be proved. Sandino Home Solutions thinks "Because I said so" is a legal arguement. I was denied the opertunity for a independant inspection of the work they say was "poor workmanship". No proof, no case!!

The photo shows the work I do by how uniform the screws are
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#4 REBUTTAL Owner of company

Poor workmanship gets you released

AUTHOR: SanDino Home Solutions - (United States of America)

Unfortunately this person had to be released after his crew did not show up on three separate projects on several occassions.  He is my brother so this was not easy but our clients were the ones being put at bay because of the neglect by his company and crews.  He made several discouraging remarks to our staff and did not want to perform the work as we directed, and the work he and his crew did perform, was not to our standards.  After inspections by three separate staff members of our company, of the three projects he and his crews were working on, Much of the work now must be done over again and additional materials and supplies must be purchased.  Additional labor must be scheduled and the projects are getting back on schedule after the delays he has caused.  He had ample time to correct the situation, but with the threats he was making to our staff and Chad, we decided to remove him completely to protect our clients and their property.  Unfortunately, he decided NOT to leave at one project and so we were forced to contact the Police department to make sure he left the property and we had to file a report in Dallas.

In this industry of Remodeling and Construction, unfortunately we are just like other business and occassionally we must part ways with individuals and they do not want to understand that the work they've performed was not acceptable.  We have a high standard of quality and guarantee that our clients are protected and that we perform above and beyond their expectations, and if that means releasing someone and hiring another person to perform to our standards, than we have to do so.  This is one of those people that does not understand that his work was substandard and all of the documentation and pictures that our company has, proves this point.

I/We, wish him luck with his future endeavors and hope in the future that he can accept constructive feedback so he can improve.
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