- Report: #555522
Report - Rebuttal - Arbitrate
Complaint Review: Santander USA, Triad Financial Services loans
Santander USA, Triad Financial Services loansInternet, Texas United States of America
Santander USA, Triad Financial Services loans Triad Financial Repo, Payment Made, Car transferred after payment to auto auction, not released Internet, Texas
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Called in am with no answer. After work (1:30pm), was told to call back in 10 minutes. When called back was told that I needed to contact loan company because car had been picked up early in am and taken to an Auto Auction. Called Santander who was less helpful in coordinating release of vehicle. Gave me a number to call to reach Manheim Southern California Auto Auction, but the number went to an automated voice mail. Called Santander back and after going around and around with them, I was given an additional number to call in which the company answered. However, they stated that they do not accept walk-ins and that I needed to make an appointment to receive my vehicle. I was told that their hours of operation were 9am to 3pm some days of the week and 9am til 12 pm two days of the week. I called to make an appointment and received a voicemail that stated to leave vin, phone, and name and they will call me back to make appointment. It also adviced that they would call back in order received so do not call and leave multiple messages. My vehicle will be hold there at least over the weekend and who knows how much longer depending upon when I can "set up an appointment" to get my vehicle returned.
At this point Santander is of no assistance of helping me get the return of my vehicle even though the payment was received before it had been transported to the auto auction. I am uncertain of where I stand in this situation and if there is legally any options that I have in this situation if this drags out over the course of a week or two, which I suspect that it will. With all of the negative feedback I have seen on Ripoffreport.com about both Santander and Mayheim Southern California Auto Auction I fear that my situation will become just another statistic but would like to atleast protect myself from this point because I did make the car and the loan in right standing before they decided to transfer the vehicle over 75 miles from where I currently live and not much facilitating to get the vehicle back after a large amount was submitted to get it back.
This report was posted on Ripoff Report on 01/16/2010 12:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Santander-USA-Triad-Financial-Services-loans/Internet-Texas-/Santander-USA-Triad-Financial-Services-loans-Triad-Financial-Repo-Payment-Made-Car-tran-555522. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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