- Report: #1070380
Report - Rebuttal - Arbitrate
Complaint Review: SAPRINA GARCIA
SAPRINA GARCIA9500 Clifford Street Fort Worth, Texas USA
SAPRINA GARCIA WALMART MANAGER FROM HELL! LIAR, VIOLATES STORE POLICY, ACTS RUDE, LACKS SELF CONTROL.FAT WINDBAG! DISGUSTING PIG! 9500 Clifford Road, Fort Worth, TX Fort Worth Texas
*Consumer Comment: Walmart Bullies....
*Author of original report: Per manager this woman violated store policy by refusing refund when you hadn't left the store. It IS their store policy
*General Comment: Firstly...
*Consumer Comment: Stacey,
*Author of original report: Your Rebuttal is a Foolish, Childish One. Shows you had nothing to say and simply wanted to "Rebutt"
*Consumer Comment: Question
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on the Internet.
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I went into the Walmart Store located at 9500 Clifford Road, Fort Worth, TX 76108. I had purchased several items and had finished and went over to customer service to ask to use the customer service phone to make a quick call. The front end manager gave her permission and she then walked off. The customer service agent behind the counter started to mumble and complain about "customers using the phone" and even at one time interrupted my phone call to say "Well, you know that's a business phone". I told her if it was against policy the front end manager would not have given me permission.
Once I was off the phone I asked to speak to the manager and they called Saprina Garcia, the Assistant Manager there. She came up and immediatley became very hostile to me. [continued below]....
I told her that I had tried that number before for an unrelated reason and could never get through and I knew they had a local number to the market team manaer. She then began to shout at me and told me she didn't like my tone and that if I didn't watch my tone she would "Throw me out the store". I was like wow. I had always shopped at walmart and had never seen a manager act so hostile with so little provocation. At that point I asked to recieve my money back for my purchases. She refused to take back my merchandise even though I had just left the register, and was still holding my reciept and change. She told me that she would not and demanded I leave the store right then and there.
She then suddenly gets on her intercom and calls security. I waited until security arrived and told him I simply wanted my money back and I would leave. He then told me he was "Doing what he was told" and told me to "leave the premises immediately". I could not believe it. Walmart was refusing to give me my money back. At this time I pulled out my phone and she started yelling for someone to call police. Lol! Unbelievably because I had pulled out my phone.
If Walmart had a problem with phones they wouldn't allow customers to use the phones to scan and tally up our merchandise before we reached the register. She went ballistic. She kept telling security to "call the cops" over and over but all I wanted was my money back.
The security guard walked me out. When we were outside I asked why the manager had said there was no market team manager and he said he didn't know and that they had one whose name was Matt. Saprina Garcia had BLATANTLY LIED about this fact repeatedly. I had asked her several times and she said they didn't have one before changing her answer to say she didn't have his number. That is LYING. So I left the store. I was so frustrated I had left my purse in the cart and was halfway home when I realized all of my money and credit cards and id and social were still left in my purse which was in the cart. I then called up to the Walmart and asked the customer service agent who answered the phone if she could have someone go out to the buggy and get my purse. She then told me "It wasn't THEIR fault I had left it and they wouldn't be sending ANYONE out". UNBELIEVABLE!!!!!!
This has to be the RUDEST Walmart EVER.
I rushed back to the Walmart to find a store associate had found my purse and had turned it in to the front desk. I was too afraid to even walk back into the store and the guy told me to go ahead and he walked with me. I have never seen a walmart treat anyone like that. WOW. I am so against the company now.
Finally when I made it home I called and and asked for another manager and this time spoke to "Barbara". Barbara sounded older and seemed nice. She listened. She said "of course" they had a market manager and when I asked her why Saprina Garcia had told me repeatedly they didn't have one and then had LIED like she didn't have his number and refused to provide his number she was at a loss for words. She provided me the market team number of 817-599-7547 (Matts number) right away. She apologized for Saprina Garcia.
This woman Saprina Garcia also told her that she kicked me out the store WHEN I pulled out my phone. THIS IS ANOTHER LIE. She had refused several times to return my items and then called security and threatened to call the cops BEFORE I had pulled out my phone at all. She was totally unprepared to handle a customer. If her answer to everything is throwing all the customers out the store who frustrate her she will be ruinous for Walmart in the long run. She doesn't value us. She could have cared less I spent my money in the store. Security was standing right there. There is no reason she could not have returned my merchandise. And then to tell me "Oh well, I was going to help you but not now" shows she has a problem handling POWER. She should NOT be in a position of authority. AT ALL.
SAPRINA GARCIA IS THE WORST MANAGER EVER!
ABUSIVE, HOSTILE, ARROGANT, NON CARING, UNEMPATHETIC, SHORT ON PATIENCE, and a LIAR TO BOOT.
Walmart Super Center
9500 Clifford Road
Fort Worth, TX 76108
This report was posted on Ripoff Report on 07/26/2013 01:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/SAPRINA-GARCIA/Fort-Worth-Texas-76108/SAPRINA-GARCIA-WALMART-MANAGER-FROM-HELL-LIAR-VIOLATES-STORE-POLICY-ACTS-RUDE-LACKS-S-1070380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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