This woman owns and operates a business that claims to professionally groom dogs and cats. My neighbor's fourth visit to have her toy poodle, Dililah, trimmed and bathed by this individual, turned into a nightmare! She came to pick up her dog after her grooming session was over and Ms. Verdick non-chalantly informed her that she had cut her dog's back leg between the upper front portion of the left back leg and the torso, and "what was done, was done". She then proceeded to charge my neighbor for the grooming session, treating the injury as something superfical and not her problem! My neighbor returned home and cleaned the wound and place a bandaid over it, thinking that it would heal, since this so called "professional" business person had acted like it wasn't a bad injury, or in need of any veterinary care.
In three days time, the wound turned black around the edges, and was inflammed and raw looking. My neighbor sought my care for her animal as I work in the medical field (people, not animals), and have two dogs of my own. I saw the terrible nature of this wound and did what I could to treat the animal for the infection, informing her to take the dog back to the groomer's, show her the extent of the infection, and request that the owner/groomer let her take the dog to her veterinarian and pay for this injury that she had inflicted! My neighbor was cursed out and yelled at by Ms. Verdick in full view and hearing of her other customers at her place of business, and stated she would never pay for the dog to be treated and my neighbor should take her to court!
Several days later, the wound was still gaping open, although with my care (and no thanks to Ms. Verdick's obvious lack of conscience regarding this poor animal who had been injured under her care, and obviously recieved an infection from her unsanitary clippers), the infection seemed to be improving slightly. I went with my neighbor to Ms. Verdick's place of business, Simabah's Dog House, to calmly request she pay for a visit to the veterinarian as she had been the one to injure this dog, and had not had my neighbor sign a waiver of liability prior to her grooming session. Ms. Verdick became enraged and yelled and screamed at the both of us in front of even more customers at her place of business. She demanded we leave her business at once, called the cops on us, and even threated to enact violence on my neighbor, stating " I want to go over there an punch her in the face"! I asked her why she was so callous and refused to seek treatment for the dog she had injured, and she stated "I don't like her attitude, that's why", in reference to my neighbor.
Finally, we left Simbah's Dog House to take Dililah to the veternarian. Levitt's Animal Hospital in San Marcos was very nice to us and professional. We were in the process of informing the front staff and the veterinarian of the ordeal we had been through with Ms. Verdick, when another customer came in and told us the same thing had happened to her dog at the hands of this very "groomer/owner". We got her information, and will be supplying it to my neighbor's lawyer, the SPCA, and the Health Department as another person/dog wronged by Ms. Verdick and her business. After a 30 minute visit with the veternarian, I am pleased to say that Dililah will come through this alright. The wound was shaved, and an antibacterial/steroid cream was purchased to aid in her healing. Luckily, the infection did not spread to her blood, muscle, or bones (tiny as she is at only 7 pounds).
However, upon returning to Ms. Verdick's place of business to present her with a copy of the bill and to ask once again that she do the right thing, she promptly slammed her door in my face. I slipped the information through the mail slot and headed back to my neighbor's car, only to be followed at a mad pace by Ms. Verdick who was intent on doing god knows what, but I guess thought better of it, and was walking back to her place of business when we drove off. Needless to say, I must warn all who have their dog's groomed, do not patronize Simbah's Dog House, or any other place owned or run by Ms. Sara Verdick! Thank you very much!