Satellite Direct live sports server has been down for weeks, channels do not load, never return emails, Internet

I downloaded the softeare from Satillate direct for about 40 bucks after reading glowing reports on line. Seemed to work pretty well, especially the live sports. As time went on the stations became harder and harder to load and all the good ones that I liked to watch became impossible to open. I followed all their on line problem solvers to no availe.  My emails all went unanswered and they advertise it takes at least 12 days for them to answer. Well it has been several months and still I have not received on return email. Then about three weeks ago the live sports server went down for "service" and it is still down. And still no comments from the "Satellite Direct team". About the only station that comes up is Al Jazeera News station and none of the other "premium channels" load at all. Every time I tried to open a channel I am bombarded with ads, some with adult content and others claiming my computer needs updating and new softerware to view content and all are BS!!! So Satellite direct has ads saying pay about 15 bucks a month and the ads will disappear and the stations will load faster. So like a trusting person I go for it, dumb huh! Nothing changes except the fancy graphics when loading up. The ads are still there, no stations load up and the live sports server is still down for "service", which after three weeks seems permanent to me. Don't subscribe to Satillate Direct, they are a rip off!!!!!