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Report: #1249602

Complaint Review: Satin Finish Concrete - Fort Lauderdale Florida

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  • Reported By: suntime28 — Planatation Florida USA
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  • Satin Finish Concrete 3300 N Port Royale Blvd, Suite 101 Fort Lauderdale, Florida USA

Satin Finish Concrete Peter@satinfinishconcrete.com I paid $5,000 cash, (they don't take credit cards) to stain my master bedroom concrete floors. They didn't patch the concrete and all the numerous cracks are there. It looks awful. The company will not fix it or pay to have it fixed. The actual show a video of my floor our their FB page. It hightlights all the defects! I am now going to have to pay to have the entire floor tiled!!! Fort Lauderdale Florida

*REBUTTAL Owner of company: Client was unhappy with her own choice in color, not our work!

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I had an estimate from Satin Finish Concrete to stain my concrete floors. The salesperson/owner seemed very nice, (first mistake).

I hire him to stain my bedroom concrette floors. The cost was $5,000.00. I wanted to pay by credit card but he didn't accept credit cards (should of walked away-second mistake).

He said they would patch the cracks in the floor, they didn't. He said they would be shiny-they're not.

After the job turned out awful I asked to have the floors fix, they didn't. I asked for a partial refund, they wouldn't.

Don't be fooled by a great talker, reserach, research and get referrals. If they don't accept credit cards RUN AWAY.

I wish I had listen to own advice!!! Now I am paying to have my concrete flooor tiled over their mess.

VERY UNHAPPY!!

This report was posted on Ripoff Report on 08/19/2015 02:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/satin-finish-concrete/fort-lauderdale-florida-33308/satin-finish-concrete-petersatinfinishconcretecom-i-paid-5000-cash-they-dont-take-1249602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Client was unhappy with her own choice in color, not our work!

AUTHOR: Satin Finish Concrete - (USA)

POSTED: Friday, January 29, 2016

At the end of each job, a walk-through is done with the client to make sure everything is to the client's expectations and standards, pictures are taken of the completed work with client approval to use pictures on our websites, and the final check is written out by the client and handed over to us. All of this was done in the case of Sherrill Clark's polished concrete job for her master bedroom, bathroom, guest room, and closet areas. The client was happy with the finished results, allowed pictures to be taken for our websites, and handed us the final check. 

The cracks in the concrete were filled, as the concrete was older and a color stains where chosen by the client of purple in the master bedroom, turquoise in the guest bedroom, and the closet was requested to have no stain as the client stated, "It is just a closet and it does not need a stain".  We explained to the client that it is not guaranteed to look the same as the pictures, and this fact was also stated under the section of notes on her signed contract. We also explained to the client that the closet without stain on the concrete will have an industrial look to it.  The fact that the client was happy during the final walk-through, and gave final payment indicates that she was satisfied with the outcome.  From her online review, she stated that her friends asked when her floors were going to be done. It is in my opinion, that since it took this client nearly a week and a half to come back to our office with this complaint, she and her "friends" decided she does not like the colors that she chose (as purple and turquoise are very bright non-neutral colors) and she does not like the industrial look of concrete staining, which was explained to the client before proceeding with the job. 

In conclusion, we executed this job with the professionalism and a level of excellent quality work. It was explained to the client what the outcome would be, it was noted in the clients contract, and the client was happy with the results at the final walk-through that was done after the completion of the job.

**Our company has over 50 references that can be contacted for outstanding reviews, including Haverty's Furniture Store.

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