- Report: #1118788
Report - Rebuttal - Arbitrate
Complaint Review: Saver Express/Happy Family Travel
Saver Express/Happy Family Travel8870 N Himes AV, Suite 656 Tampa, Florida USA
Saver Express/Happy Family Travel A really expensive travel agent that doesn't deliver value Tampa Florida
*Author of original report: Update in dealings with Happy Family Travel & Saver Express
*Author of original report: Yes, I am serious. Quite serious.
*General Comment: Are you serious?
*Author of original report: Saver Express has not performed in the timely manner as presented
*General Comment: One More Time........
*Author of original report: Not utter nonsense or a figment of my imagination
*Consumer Comment: Utter Nonsense
*General Comment: What is th Real Problem with your "complaint"??
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We attended a presentation January 6, 2014 at the Best Western in Winchester, VA. We received a "free" cruise and airline ticket through a third party vendor that required a refundable deposit of $99 and $75 respectively. We also must pay a non-refundable per person processing fee of $75/$25 when the certificates are used. We paid $3994 for enrollment into Saver Express / Happy Family Travel travel club with the expectation of receiving discounted hotel, condo & timeshare rental. There is a 3-day cancellation policy, but registration for the website takes one of those days away. They called two times in the first week to see if we had registered there yet. A simple 3-day trip has resulted in $450-$500 for the hotel portion - not the accommodations I requested either. Concierge Nicole Quinto has not delivered the search results within a timely manner as yet. I have called them four times to ask where the results are and what is taking so long. Two and a half weeks later and still nothing decent has been found. Their inventory is limited and the hotel wholesale releases they get are not available where and when I wanted. One night in New Orleans, really? While trying to navigate the poorly designed and jumbled appearance website, saverexpress.com, the elusive $75 for a week last-minute condo rental has yet to be found (although in the presentation there were 19 different offerings). They have posted on each page that if you don't see what you want to call them. Their search engines are 1980's technology at best. Overall, this has been a $4000 mistake that we cannot be refunded for. Run away from signing.
This report was posted on Ripoff Report on 01/27/2014 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Saver-ExpressHappy-Family-Travel/Tampa-Florida-33614-1627/Saver-ExpressHappy-Family-Travel-A-really-expensive-travel-agent-that-doesnt-deliver-va-1118788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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