- Report: #1115081
Report - Rebuttal - Arbitrate
Complaint Review: SBD Health LLC
SBD Health LLC1521 Concord Pike Wilmington, Delaware USA
SBD Health LLC TonaDerm Scam TonaDerm Skin Product doesn't work and the "trial" is a scam. Wilmington Delaware
*Consumer Comment: Help
*Author of original report: I got my refund by . . .
*Consumer Comment: Help
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On December 29th, I ordered the TonaDerm 14-day trial from SBD Health, LLC. I received an email confirming the order immediately. The next day, $4.95 was deducted from my checking account. The following day, December 31st, I received an email telling me that my order had shipped. I should have been suspicious because neither of the emails had any contact information on them whatsoever.
My "trial" order arrived in the afternoon of January 4th, five days after the ship date. On January 12th, my account was debited for $98.14. This was two weeks to the day from my order date. My mistake was in believing that a "trial" presumes that you must actually have the product to "try" it.
I immediately tried to contact their customer service department. It wasn't open. I tried to send an inquiry through their website. [continued below]....
No amount of reason (how can I "try" something for two weeks if I don't have it for two weeks), or explanation of my circumstances (retired, living on social security and needing the $100+ to eat) would move them. I should have read the "terms and conditions" was the party line.
This business model is becoming pervasive on the internet these days. Like other scammish business models, it will die a natural death as people learn about it. I hope my experience makes you cautious about ordering "trials," and causes you to read the "fine print."
This report was posted on Ripoff Report on 01/13/2014 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/SBD-Health-LLC/Wilmington-Delaware-19803/SBD-Health-LLC-TonaDerm-Scam-TonaDerm-Skin-Product-doesnt-work-and-the-trial-is-a-scam-1115081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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