• Report: #1119715

Complaint Review: SCAM KENYON B HILL D.D.S. ROCKWALL, TX

  • Submitted: Thu, January 30, 2014
  • Updated: Fri, January 31, 2014

  • Reported By: Jennifer B. — Allen Texas
SCAM KENYON B HILL D.D.S. ROCKWALL, TX
2504 Ridge Road Rockwall, Texas USA

BEWARE SCAM KENYON B HILL D.D.S. ROCKWALL, Texas Kenyon Hill DDS, PCDr. Kenyon Hill CLASSIC BAIT & SWITCH BEWARE of Dr. Kenyon Hill D.D.S. it is a SCAM dental office lures patients with offering high end cosmetic products but delivers a cheaper product Rockwall Texas

*General Comment: Better Business Bureau Case #91280869 opened on Dr. Kenyon B. Hill DDS in Rockwall, TX.

*General Comment: I agree Kenyon Hill is a scam. My wife had the same thing happen.

*Author of original report: Scam Artist Kenyon B. Hill DDS won't release my dental records. Kenyon Hill DDS is hiding the truth to her SCAM operation. Can you say EXPOSED!!!

*General Comment: SCAM Kenyon Hill DDS, PC: Dentist Rockwall | Cosmetic Dentistry | Family

*Author of original report: HIPPA

*Consumer Comment: Read your husband's report

*Consumer Comment: BAIT & SWITCH - BEWARE of Dr. Kenyon B. Hill DDS Total RIPOFF!!! Unethical Dentist!!!

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BAIT & SWITCH BEWARE of Dr. Kenyon Hill D.D.S. it is a SCAM dental office that lures patients with offering high end cosmetic products but delivers a cheaper product without the patient knowing while under anethisia. 

I had always had beautiful teeth, but after an accident I needed a tooth repaired. I was referred to Dr. Kenyon Hill by a vendor for a surgeon I worked for. I went in for a consultation expecting her to repair the damaged tooth. I was talked into replacing 8 of my top teeth in order to match the one that was damaged; I understood that concept. I expressed to Dr. Kenyon Hill that I loved my current teeth and wanted to maintain my original smile and my white teeth, which I was always getting compliments for. I expressed to Dr. Kenyon Hill and staff that I wanted to have my teeth whiter than what I currently had (which were very white). I asked Dr. Kenyon Hill to order the Lava brand, by 3M, and she said she would order that brand. [continued below]....

.....

After a couple of weeks of pain and misery, my teeth were finally ready to be put in. I was numbed up and the new teeth were placed after several hours. I wasn't allowed to see them until they were bonded & cemented in my mouth. I was disappointed with the color from the beginning, which I verbalized from that day forward. I was told to "get used to them" and to "give them some time" and that they were the whitest shade. THEY WERE NOT AND THEY ARE UGLY.

I called numerous times & visited with her several times over the past year to discuss my unhappiness with the color of the teeth. I have been embarrased by the color of the teeth ever since the beginning. I have always smiled a lot in photos and now I avoid cameras or smiling while showing my teeth; they are a yellow-grayish color. This has completely destroyed my self esteem and caused scores of emotional damage. Everyday I look in the mirror, I want, and sometimes do, cry. 

At one of the last visits with Dr. Kenyon Hill, I, again, cried in her office and explained that the color wasn't what I wanted. I asked for whiter teeth. She then brought out a shade guide and pointed to the shade in which she ordered for me. I was WAY off of the whitest shades. 

I finally gained the courage to confront her and demanded my money back so that I could get my smile back. She refused and said that she would fix them - for a price. I had lost all faith in her since she didn't listen to my concerns earlier. I did visit with other dentists who said the teeth's shape was nice, but the color was way off of what they would've chosen for my smile. They all agreed that I should've been able to see the teeth temporarily and approved them BEFORE they were permanently cemented in. 

I received a call at my job from a confidential informant that used to work in her practice. The informant stated that they remembered how unhappy and miserable I was and gave me some interesting advice. I was told that the Lava brand in which I ordered, was not the brand that Dr. Kenyon Hill ordered. She, instead, ordered a cheaper, uglier brand and charged me for the expensive Lava brand. When we requested my records, all I was allowed to receive were my x-rays. I needed the records, not only for medical reasons, but for the warranty information on the current teeth. I still have not been able to obtain my full records - not even my current dentist has been able to get them.

Beware of their office; they are hurting for money and actually had the audacity to continue calling me even after they knew I was unhappy, to schedule an appointment for a cleaning. I've heard a lot of really bad things about this office. I should've listened to my husband's advice - he went in for a cleaning once and said he would never go back. Their equipment is way out dated and old. 

Word to the wise - do your research! Visit with several offices before settling on one, even if you have a recommendation. I should've trusted my gut. I feel I was "played" so that she could get more money. When I found about her scheme, it's funny how my records vanished... The pain and suffering I've had to go through has been horrible. I was once an outgoing, bubbly, smiling person, now I sit in silence because I'm embarrassed by the horrible discolored teeth this dentist chose to order. 


This report was posted on Ripoff Report on 01/30/2014 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/SCAM-KENYON-B-HILL-DDS-ROCKWALL-TX/Rockwall-Texas-75087/BEWARE-SCAM-KENYON-B-HILL-DDS-ROCKWALL-Texas-Kenyon-Hill-DDS-PCDr-Kenyon-Hill-CLASS-1119715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Better Business Bureau Case #91280869 opened on Dr. Kenyon B. Hill DDS in Rockwall, TX.

AUTHOR: Billy B. - ()

We have filed a complaint with the Better Business Bureau case #91280869. We want a full refund of $10,000.00 plus the medical records that Kenyon Hill refuses illegally to return which is totally unethical. Our next step is to file a lawsuit against Kenyon B. Hill for $10,000.00 for the money lost, $230,000,000.00 for mental anguish, pain & suffering and $10,000.00 in attorney fees totalling $250,000.00 as state statues allow in Texas.

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#2 General Comment

I agree Kenyon Hill is a scam. My wife had the same thing happen.

AUTHOR: Chuck - ()

I agree Kenyon Hill is a scam. My wife had the same thing happen.

My wife also went to this crook of a dentist. She went in for a cleaning and to have one tooth filled. Kenyon Hill trains her staff to talk people into more than what they came for, especially cosmetic. She told my wife having new veneers would make her look like a movie star. Of course I was scepitcal to just going to any dentist, but it was my wife's choice. I told my wife to go see a few other dentist before making such a huge investment. All dentists are not the same. Well she go tlured into doing it by this dentist Kenyon Hill and her crooked staff. The dentist showed her some really pretty veneers and my wife picked the whitest out. After spending $11,500 approx my wife's teeth were horrible. They were yellow and definitely not the teeth she said she had picked out. My wife said the dentist ordered the wrong color. Magically the teeth the dentist showed my wife diappeared. My wife expressed her concern to the dentist 7 staff but they just told her how great the new teeth looked & she would grow to love them. I feel we had the same situation happen to us. A bait and switch as described above, especially after reading an ex employee said that is what this Kenyon Hill is doing. My wife was so depressed. I sent her to another dentist to have the teeth removed and the white one's she wanted put in their place. We asked for a refund as well and basically were told no. They didn't even offer to fix the situation. 

This dentist office is a cash only dentist. Once you pay them then they change the origianal order to make them more money. I agree BEWARE of Kenyon B. Hill DDS. This office is a bunch of crooks!

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#3 Author of original report

Scam Artist Kenyon B. Hill DDS won't release my dental records. Kenyon Hill DDS is hiding the truth to her SCAM operation. Can you say EXPOSED!!!

AUTHOR: Jennifer B. - ()

Kenyon B. hill DDS will not lease my dental full records per my request or my new dentist's request. My new dentist said I quote," Kenyon B. Hill has behaved unethically due to baiting with a 3M product and delivering a cheaper product while I was under anesthesia. Kenyon Hill DDS was unethical for not releasing my full records & it is illegal.." 

BEWARE of this dentist Kenyon Hill DDS is a crook!!!

 

 

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#4 General Comment

SCAM Kenyon Hill DDS, PC: Dentist Rockwall | Cosmetic Dentistry | Family

AUTHOR: Billy B. - ()

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#5 Author of original report

HIPPA

AUTHOR: Jennifer B. - ()

Don't forget about HIPPA. 

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#6 Consumer Comment

Read your husband's report

AUTHOR: Stacey - ()

 So to get both sides of the story I emailed the Dentist to let her know about this report.

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#7 Consumer Comment

BAIT & SWITCH - BEWARE of Dr. Kenyon B. Hill DDS Total RIPOFF!!! Unethical Dentist!!!

AUTHOR: Billy B. - ()

Beware of this crook. Dr. Kenyon B. Hill DDS in Rockall, TX lures people in with them thinking they are going to get top 3M products when Dr. Kenyon Hill DDS in Rockwall, TX switched to a cheaper product when ordering. While the patient is under anethisia Dr. Kenyon B. Hill D.D.S. in Rockwall, TX installs the cheap product and claims it is what the customer picked out. It's sad when Dr. Kenyon B' Hill in Rockwall, TX had an employee contact my wife Jennifer and say Dr. Kenyon B. Hill DDS in Rockwall switched Jennifer's 3M product she picke dout to a cheaper product trying to make an extra buck.

TOTALLY UNETHICAL!!

You are in big troubel Kenyon Hill in Rockwall.

 

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