ED Magedson – Founder
Scana Energy Regulated DivisionAlpharetta, Georgia USA
Scana Energy Regulated Division Scana energy An inhumane company that cares more about money than the people it serves. Alpharetta Georgia
I have had to deal with Scana many times, and most of the time they have they "I don't care" thought process. One time I have spoken to someone that actually acted like they cared, and she bent over backwards to help. This was the one time I saw a gleem of hope for this monster of a company. I now know after this last deal with them, why people are so mad at big companies. Clearly they have lost focus and care more about lining their pockets, then helping the people they are in the business of helping.
Yesterday I recieved a knock at my door, and it was Atlanta Gas Light there to turn off my gas. He explained to me we had an unpaid amount, and now we weren't going to have any hot water or heat. His words. The incredible customer experience started with this guy and continued to get better. I called Scana right away and they confirmed "yes you owe $53 that is two weeks and two days over due." I couldn't not believe that my heat, hot water, and cooking ability just got turned off for $50. Then the lady continued to explain to me that in order to have service restored, we would have to pay a reconnect fee of... $50. Now bringing my debt to $100, I doubled it in a matter of seconds. I said how is it I can have no idea our gas is about to be shut off, plus no option to take care of it at that moment so it doesn't.
Now we of the people of the United States of America are not stupid. We know darn well why your business operates this way. Just by not giving me the option to take care of it right then and there, you gained an additional $50. If you did that to everyone in my neighborhood you would make a killing. So I fully understand why this Scrooge owned company does what it does. What I don't understand is how long we have to take it. They love to spit out the line also that "sir its not a monopoly you can change providers. Well minus one fact, we are on the regulated division because we were talked into it by Scana, and told it would help us. So we no longer have the option to change if we wanted too!!!
So needless to say I was already upset and hurt that a company would have such horrible policies that their idea of imforming you, that you are about to lose gas. Is "oh we sent it in the mail". So you have my address, my email, my phone number, and my wifes contact info and something as important as gas gets a letter in the mail?????? Is this not a pretty important matter that perhaps should go through multiple channels to let the customer know what is about to happen? The answer from Scana... No, more money in their pockets. Its like the scam Bank of America pulled for years. Let us push through the biggest charges, so that we can get as many over draft fees as possible. They were great at making a $2.00 debt turn into a $32.00 debt. I see that Scana and Bank of America has the same genious, selfish bastards making their policies. Why would we go above and beyong to allow our customers a chance to NOT get their gas shut off, when we make $50 by not doing that.
So the story gets better. I called yesterday to pay the now $100 I owed, to schedule my reconnect. They turn around and say "oh it looks like you owe $140 extra dollars for an old account sent to collections. So in order to have services turned back on, you will have to pay $240.00. So in a matter of 24 hours I went from owing $50 two weeks past due, to $240.00 dangled over us in order to strong arm us into having heat. Now what really makes me upset is the lack of compassion this company has. I myself have two very rare autoimmune diseases. They are blood diseases and it very much relies on me being able to warm my blood up, so it doesn't clot all the time. I also have two small kids, with the weather getting down to below freezing this weekend and going into Thanksgiving.
Scana's response... "nothing we can do unless you pay" So holding my breath gave in, and paid this ransom they were demanding. Only to be told it will be next week before it gets turned back on!!!!!! When does the selfishness and straight up lack of compassion stop! I told her due to medical reasons that won't work, I have to have it turned on this week. I know she has the ability to do a priority turn on, but she refused and said once again "nothing I can do".
So congrats to Scana. You were able to turn a $50 debt into $250.00 in a matter of minutes, and was able to say F U to your customer all at once. So let me give you some business advice from us "small business owners". If you would change your policies and precedures to HELP keep peoples gas on, and actually help your customers. Then you won't have to spend so many resources sending people out to turn gas back on. If it takes you minutes to shut off my gas, yet takes me a week to get it turned back on, we have a problem. It isn't working. When are you going to start showing your business cares about people, and start taking action to show us! When we moved into our new house we went through this exact same scenario, and Scana told us they dropped the old charges because it was their mistake. Now here we are all over again, and Scana could care less. Its time to get this out into the world, Im tired of my family having to suffer so these guys can live big. If I as a small business owner treated my customers the way Scana does, I wouldn't have customers or a business long. Perhaps its time they don't either. To have someone tell you they have a disability that needs your services in order to be taken care of properly. Only to have your company spit in my face, truly shows me why America is headed down the road it is.
This report was posted on Ripoff Report on 11/22/2013 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Scana-Energy-Regulated-Division/Alpharetta-Georgia-30004/Scana-Energy-Regulated-Division-Scana-energy-An-inhumane-company-that-cares-more-about-mo-1101434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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