• Report: #870109

Complaint Review: Scana Energy Regulated

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  • Submitted: Tue, April 17, 2012
  • Updated: Thu, January 31, 2013

  • Reported By: Jonathan — Lilburn Georgia United States of America
Scana Energy Regulated
Atlanta, Georgia United States of America

Scana Energy Regulated Unfair and Immediate Gas Utility shut-off Atlanta, Georgia

*UPDATE Employee: SCANA Energy Regulated Response

*Author of original report: Discrepancy Rectified//Good customer service since UPDATE

*Author of original report: Short duration

*UPDATE Employee: Response to your Report

*Consumer Suggestion: Has it ever occured to you that when you get paid on the 15th...

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Dear Scana Energy Regulated,

I made my last payment March 16th and brought my balance to zero, and my service was disconnected April 17th.   No payment reminder, no notice of imminent disconnect.  Just one bill sent to me right before I left for military training with a payment due date of April 9th.  My energy was disconnected under these premise while I am officially traveling for military training with a disabled child at home less than 9 days after my payment due date.  MY account was locked and I could not make a payment over the internet because you have no option to unlock via email on file.  Also, you have refused to move my payment and rate check dates up by a week so I can afford to make payments ON TIME.  I already notified you and said I can't make payments on the 9th and that I do not get paid until the 15th.  Now my wife is told that she has to wait before we can get our heat/hot water turned back on and can take days even with this notification from the pediatrician.  The kids are sick and need to be washed.  Thanks for affecting the quality of our lives and the health of our kids.  IT really hurts that you portray your self as caring and helpful but I have been totally ripped off.

This report was posted on Ripoff Report on 04/17/2012 06:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scana-Energy-Regulated/Atlanta-Georgia-/Scana-Energy-Regulated-Unfair-and-Immediate-Gas-Utility-shut-off-Atlanta-Georgia-870109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

SCANA Energy Regulated Response

AUTHOR: Sandra - (United States of America)

Mr. Haggerty:

Thank you for taking the time to submit an update from your previous report and your positive experience with our Company over the past year.  We do appreciate you as a customer and please call us at 1-866-245-7742 for any future needs.
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#2 Author of original report

Discrepancy Rectified//Good customer service since UPDATE

AUTHOR: jhaggerty22 - (United States of America)

I just wanted to say within a couple of days of filing this report they resolved the discrepancy and had my gas back on.  After a couple of discussions I was able to find some sort of solution for leeway and now almost a year later the service has been good and I have been able to pay ahead of time, everytime. 

SCANA is definitely willing to work with you and care about their reputation.  They may have their policies upfront with an automatic process that results in these seemingly inconsiderate shut-offs but they do offer us with struggles a work-around!

So in short, SCANA IS A GOOD COMPANY and thank you for how you handled this report and the service since!

Very respectfully,

Jonathan Haggerty
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#3 Author of original report

Short duration

AUTHOR: jhaggerty22 - (United States of America)

I have only been a customer with the gas company for a few months, I do not get paid enough money to just save up for an extra gas utility payment the next month in such short duration.

Furthermore, I already notified them that I would not be able to pay on time each month until the 15th.  So roll back my payment date and charge me an extra week and everything will line up fine. 

I have never dealt with any compnay, service provider, utility or otherwise that have such a short suspense before they cut off a utility and are unwilling to work with the consumer and/or have such an inadequacy resulting from inflexibility in policy.

 

This utility company has been retained by the state of georgia to help people with financial hardships of one sort or another.  Money is not an issue for me, when I can pay is.

Instead of meeting Georgia's mission vision they are providing me a disservice and placing undue burden on my family.  What reason is their that they have to NOT work with a payment plan that works for me after reading the above.  I get paid in the 15th and can pay them then and not before.  They tell me they can extend the time if I notify them.  I did last month when I told them I have a disabled child and do not get paid until the 15th.  30 days later after my last payment, utilities shut off, the day I was going to pay them.

When a company operates in this manner with such little disregard to the consumer, they usually do not do so well because customers will find a company that will provide the service as well as GOOD customer service.  Unfortunately, I have a below average credit score and cannot afford the pre-payment and large deposits required by gas companies for regular service so I have to go to this regulated service.

It does not help people in hard situations to make things hard. 

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#4 UPDATE Employee

Response to your Report

AUTHOR: Sandra - (United States of America)

We'd like the opportunity to address your concerns.  If you have a twitter account, our handle is @scanaenergy.  If you follow us on twitter and DM a phone number, we can help you with your account.
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#5 Consumer Suggestion

Has it ever occured to you that when you get paid on the 15th...

AUTHOR: Ken - (USA)

save back the money for the Gas payment on the 9th of the following month?

Sorry you were disconnected, but the company can't consider any problems it may cause you.

They want paid on time....every time.

See if family services can help you get things up to date and the gas kept on.

BTW, YOU weren't ripped off by them.

No, I DON'T work for them.
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