• Report: #874946

Complaint Review: Scana Energy Regulated

  • Submitted: Fri, April 27, 2012
  • Updated: Wed, May 02, 2012

  • Reported By: Tiffany — Fairburn Georgia United States of America
Scana Energy Regulated
Internet, Georgia United States of America

Scana Energy Regulated Disconnected services dispite what the notice say. Internet, Georgia

*UPDATE Employee: SCANA Energy Regulated

*Author of original report: Reply

*UPDATE Employee: SCANA Energy

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I move here January 17, 2012, and since I have been here, I have been ripped off and it appears there is nothing that I can do about the utilities companies.

I came home on April 25,2012 about 12:00pm to my gas cut off. I called Scana to see why my service was disconnected and my bill was due on April 9, 2012 in the amount of $73.54. The representative did not provide much information except for the amount that I needed to pay which was $ 128.31 (include: $73.54 and then the next month bill $54.77 which is not even due,nor have I received a bill) and that my services will not be restored until May 2. 2012. I paid that amount and then was told I would have to pay an additional $50.00 for reconnect fee. WTF, they getting away with this!

Today April 27, 2012 I received a bill for the amount of $128.31 with the following information on the notice, " the total amount of 128.31 must be received by 5:00 pm on May 09,2012 to avoid further credit action, which may inculde disscountion of your service...." "... and service may take a minimum of THREE days before restored...."  The notice did not get here until today.

I called to get some understanding that there notices say one thing but they do another. I spoke with a manager by the name of Carol. She gave me the run around and disconnected our phone conversation. What I wanted to know is why my service was disconnected and it's not even a month behind and why is it going to take them SEVEN days to cut the service back on. If that is not a RIP OFF i don't know what is.

This report was posted on Ripoff Report on 04/27/2012 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scana-Energy-Regulated/Internet-Georgia-/Scana-Energy-Regulated-Disconnected-services-dispite-what-the-notice-say-Internet-Georg-874946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

SCANA Energy Regulated

AUTHOR: Sandra - (United States of America)

I enjoyed speaking with you yesterday and glad I was able to provide you with some options for your account.   Please remember to call me once you receive the information from the agency.
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#2 Author of original report

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AUTHOR: Tiffany Shaney - (United States of America)

7066814537. However, they will be out here on May 2, 2012, so what can be done?
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#3 UPDATE Employee

SCANA Energy

AUTHOR: Sandra - (United States of America)

Tiffany:

I would like the opportunity to review your account with you and check with Atlanta Gas Light to see if any earlier appointments may have become available.  Will you send me a daytime phone number?  You may also follow us on Twitter. our handle is @scanaenergy, and DM a phone number so we may contact you.

Thank you.
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