• Report: #880560

Complaint Review: scana regulated

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  • Submitted: Wed, May 09, 2012
  • Updated: Thu, May 10, 2012

  • Reported By: Tonia — morrow Georgia United States of America
scana regulated
PO Box 100157 Columbia, South Carolina 29202-3157 Internet United States of America

scana regulated services disconnected for current month Internet

*Consumer Comment: Odd

*Author of original report: 7 day wait

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My services have been being disconnected almost every other month  for current month charges. Each time I call to get the services reconnected there is always a five day wait before the services are reconnected even though each representative advises me that there are appointments before five days however I am never given a appointment in less than five days from the date I contact the company. Not only does Scana regulated charge more than the regular Scana company services are disconnected during times that Scana gas would not and does not disconnect services such as weather below freezing in the winter.

This report was posted on Ripoff Report on 05/09/2012 07:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/scana-regulated/internet/scana-regulated-services-disconnected-for-current-month-Internet-880560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Odd

AUTHOR: Robert - (U.S.A.)

You seem more upset about having to wait 7 days to get your service reconnected, rather than having it disconnected in the first place for what you say is a current bill.

When you say current what do you mean?  Do you mean not 30 days past due, not 7 days past due?  Are you really saying that they are actually disconnecting your power BEFORE your due date with no other balance due?  Perhaps you can tell us when your bill is due for the last few months, when(and how) you are paying them.   Why do they say they are disconnecting you?



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#2 Author of original report

7 day wait

AUTHOR: Tonia - (United States of America)

The services can be disconnected anytime between 7am and 12am and my services were disconnected at 8pm and can not be reconnected until 7 days later. Five business days not counting today, which is actually 6 business days.  I don't understand how or why no earlier appointment is ever available each and every time my services are disconnected for the current months charges. My services have never been disconnected for past due amounts, but the services can not be reconnected before 7 days each and every time.
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