• Report: #60396

Complaint Review: Schumacher Homes

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  • Submitted: Wed, June 11, 2003
  • Updated: Thu, December 07, 2006

  • Reported By:Akron Ohio
Schumacher Homes
2715 Wise Ave. N.W. Canton, Ohio U.S.A.

Schumacher Homes ripoff Awful Customer Service, Won't Return Calls, Always "in meeting" AFTER we signed contract MAKES NO EFFORT TO SATISFY THE CUSTOMER OR RECTIFY THE PROBLEM Canton And Akron Ohio

*Consumer Comment: Shumacher sucks

*Consumer Comment: Overall Quality of Home

*Consumer Comment: Overall Quality of Home?

*Consumer Comment: Oh...that explains it.

*Author of original report: Driveway gravel cost and update

*Consumer Comment: 250ft Driveway for $800? Come on!

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I am taking the time to warn anyone who may be considering hiring Schumacher Homes, Inc. to construct his / her / their home. I hope no one else encounters the difficulties we've had since signing the contract.

Prior to signing the contract to build our house, the company's staff was calling my place of employment 3-4 times a week. Now, we cannot even get a hold of one person in this large organization. They spend an indiscriminate amount of time "in meetings". Don't bother leaving a message because you will not receive a return call.

We signed a contract in October 2002, and the company has yet to break ground on the house. They've not helped us attain any of the permits, as a reputable builder would, reconfigured our plans twice for something we didn't request, and have the worst communication among their staff that I've ever witnessed.

I realize that some problems are inherent in this type of business, but SCHUMACHER HOMES MAKES NO EFFORT TO SATISFY THE CUSTOMER OR RECTIFY THE PROBLEM. One would think that when messages are left that a lawyer has been contacted, that a return call would finally be made. Not true.

Unfortunately, we cannot get out of the contract, and will probably end up with a substandard house. Oh, we can get out for a mere $5,518 for "sales commissions, CAD and administrative costs". I'm sure that part of those design costs are from them constructing wrong plans twice!

To give a good example of Schumacher Homes practices - We had a $4,200 allowance/net put in the loan (closed months ago) for a driveway. We questioned, and we're allowed to seek another contractor to complete the work. (FYI, the driveway cost $800 for 250 feet).

Coincidently, after they saw the driveway had, in fact, been put in, our dirt "wasn't suitable to build on", but our unused allowance would take care of it! Low and behold! I received additional expert opinions on the quality of the dirt, which has been determined to be very good for building purposes.

Unfortunately, we did not listen to people in the real estate and mortgage loan businesses on Schumacher Homes practices. We had been told that they had a history of lying and adding on unnecessary costs (as contract stipulates, cost plus 15% for anything they deem necessary, otherwise they will refuse to honor the warranty). Also, I ADVISE EVERYONE TO USE THE SERVICES OF THE BETTER BUSINESS BUREAU. Had I looked into the amount of complaints (10 times the other builders we had considered), I would have made a more informed decision.

To top it off, and prove that the company has not the foggiest clue about customer service, in the certified letter they sent me for contract termination, the letter from the Director of Sales and Marketing states "We would be very happy to build your home at a future time and hope that you will keep us in mind." Unbelievable!!

PLEASE SERIOUSLY RESEARCH THIS COMPANY BEFORE YOU CONSIDER CONTRACTING WITH IT TO BUILD YOUR HOME. I'VE DISCOVERED TOO, THAT ANY REPUTABLE BUILDER WILL ALLOW YOU TO TALK TO FORMER CUSTOMERS - A PRACTICE THAT SCHUMACHER WILL NOT PERMIT.

Melanie
Akron, Ohio
U.S.A.

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, its paid for!

This report was posted on Ripoff Report on 06/11/2003 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Schumacher-Homes/Canton-Ohio-44708/Schumacher-Homes-ripoff-Awful-Customer-Service-Wont-Return-Calls-Always-in-meeting-AF-60396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Shumacher sucks

AUTHOR: shelley guthrie - ()

We are now 8 months past our closing date and the items that they had left to complete in 21 days (guaranteed) still have not been done....8 MONTHS LATER. Now our driveway is crumbling, come to find out, they didn't put any rebar in it and they will not fix it. One of the contractors cut completely through the a/c drip line and water was leaking into our walls, which made the bathroom and bedroom walls have to be completely gutted and then took over 2 months to fix (it would have never gotten fixed had we not called repeatedly) and the bottom of my daughter's bathroom cabinet was completely covered in black mold. The conroe office does not respond, corporate, Felicia Carrino and Rick Sanner, do not respond. They don't care. It's not their house. And our cabinetes are still not fixed correctly. They keep delivering the wrong color of kitchen cabinets that have to be replaced because their worked drilled completely through the outside when he was installing the shelves. the list goes on and on....

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#2 Consumer Comment

Overall Quality of Home

AUTHOR: Kari - (U.S.A.)

Larry from Clemmons, NC.

We too are considering using Schumacher to build our home. Did you end up choosing them? If so, how has your experience gone so far? Any advice would be appreciated.
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#3 Consumer Comment

Overall Quality of Home?

AUTHOR: Larry - (U.S.A.)

Joe (Lisbon, Ohio) wrote:
"Their prices are so enticing! We've looked at custom builders and they're all way over $150 per sq-ft. About double of where Schumacher starts. Even if we upgrade every possible feature they're still less expensive.

Tell me more examples. We plan to meet with them tonight. Even if they do screw people for a few thousand here and there do they build a good house?"



I'm considering building a new home and I've also been enticed by Schumacher's starting prices. Joe: did you end up building with these guys? Anyone else have updates on this contractor/company? Are these problems only occurring in Ohio?
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#4 Consumer Comment

Oh...that explains it.

AUTHOR: Joe - (U.S.A.)

OH, that was just for gravel? For $4200 I thought you were complaining about the cost of cement. I understand now. That is very expensive for gravel.


Their prices are so enticing! We've looked at custom builders and they're all way over $150 per sq-ft. About double of where Schumacher starts. Even if we upgrade every possible feature they're still less expensive.

Tell me more examples. We plan to meet with them tonight. Even if they do screw people for a few thousand here and there do they build a good house?
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#5 Author of original report

Driveway gravel cost and update

AUTHOR: Melanie - (U.S.A.)

The $800 is all that the gravel cost to fill the driveway in, and, yes $4,200 is ridiculous for one load of gravel.

The dealings with Schumacher Homes did not get any better. In fact, it took 7 1/2 months to finish our home that had a guaranteed move-in of 5 months. Sure, we got the $1,000 for the delay (it's capped at $1,000), but that hardly covers 3 months of bills at a second residence. It took 12 1/2 months until the rough grading and unfinished painting were completed. In fact, I had an employee from corporate headquarters call to verify that the work was done in the summer of 2004! When I returned her call, she "couldn't find our account" because our name was spelled wrong.

Along the way, the communication remained terrible. The wrong bathtub was delivered. When I called to question (a few days later when I could get a hold of someone), the staff asked me if it was already installed. Schumacher also pushed for draws early. For instance, they requested the draw for finished trim when cabinets weren't installed, no trim was finished, etc. Again, I was asked what was actually completed. Not my job when I hire someone to build a home.
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#6 Consumer Comment

250ft Driveway for $800? Come on!

AUTHOR: Joe - (U.S.A.)

I don't see how someone can complain about $4200 drivway that is 250ft. long.
Unless you meant 250 sq-ft. I think $4200 is a good price. Please explain better.
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