I went to the Dealership in reference to a Subaru Forester car I saw listed in Kelly Blue Book. It stated excellent condition and the car was worth $400 above KBB value. It stated it has a clean carfax with all the service records completed at a Subaru dealership and to ask to see them at the dealership in person. I arrived at the dealership and asked to speak with Gwen, the saleswoman I had spoken to about the car over the phone.
Gwen showed me the car and warmed it up while getting the plates and copying my driver's license. When I went to look at the car it was dark except for the outdoor lights they had. When I imspected the wheels they appeared a little worn but it was hard to see. When I asked Gwen I was told they were in good condition. Again, I trusted this dealership because she get telling me how honest they were and in business for 93 years. I also trusted her because the carfax stated the car was worth $400 above retail value because of it's excellent condition as told to me by Gwen. When we got in the car I inquired if this car had a timing belt or chain because I new around 100,000 miles those things need to be changed are quite expensive. I was told by Gwen that she believed it was a chain, since she was an expert as their website advertises about their salesman/ woman I trusted the information she gave me.
As we took the car for a drive she stated the loud wind noise was due to the flags and nothing else. She kept reminding me of the excellent carfax and excellent condition in and out and the reputation of The Schwartz Brothers I trusted the info she gave me.
When we arrived at the dealership I asked to see the service records that were advertised that they had and would show on request. I was told by Gwen that she could not show me because I was a third party and that would be illegal. I reminded her that her advertisement said they could rplinish them oon request, this was not so. I asked if I could get a warranty and she said they do not give warranties for cars over 100,000 mis but the carfax and their reputation was enough. So I purchased the car for $8,000, about $500 below retail value on KBB> After I filled out the papers I had to sign a waiver of "as is".
On the way home the passanger window was making a terribly loud noise as if the window was open, but it was not. Schwartz Bros. apparently placed flags ooutside the car to cover up noise. Whn I got close to home the brakes were squealing when I would press on them. In the morning when the sun was out I could see the cracked horrible unsafe condition of the tires. This is not an exceptable condition for a car listed on carfax and KBB as in excellent condition worth $400 about retail value. When on KBB website excellent lists :
_ has clean tiltle and will pass a safety and smog inspection. That is not so whereas the brakes are not in a safe condition nor are the tires.
- the website also says all tires much match and be like new, these tires are far from new.
- has complete and verifiable service records. When I asked to see them I was told they could not show me because I was a thhird person.
I emailed my complaint to the company the next day and did not hear a response back. The following Monday I receive a call from Ernie asking how my car was and if I would reccomend them. When I called him back and told him I was unsatisfied all he could say was "you signed the waiver As_Is" This was two days later. When I asked to speak with the manager he hung up on me. This does not support their advertisement stating "We treat the needs of each Individual customer with paramount concern". NOt addressing the problem and hanging up is not "paramount concern". Again they have not demonstrated their commitment to excellence!
I want new tires and brakes put on my car for safety. Excellent condition as they advertised should include this as stated on the KBB webpage and their advertisement.