DO NOT ORDER ANYTHING FROM THIS RIPOFF ARTIST!! I ordered $600.00 worth of parts and got nothing but excuses and broken promises from Michael Milstead for over a month. They never answer their "business" phones, never sent out ANY of my parts and now I am 6 weeks into trying to get my money back through my credit card company. Don't let his fancy website fool you! He does not have any employees, always talks about his great shipping team and tells you that your parts will be shipped out tomorrow (which NEVER HAPPENS). Worst business I have had the displeasure of dealing with in my entire life. I only wish I had read his reviews prior to placing my order. LIES, LIES and more LIES is all I ever got from Michael Milstead. He is a SCAM ARTIST!
Here are a few of the lies I received from him:
6/23/11 - I am expanding like crazy which has gotten me extremely busy so until I get some more help it will be hard on phones
I moved this week and just got set up with computers and phone lines. I will be with you Friday with shipping info.
7/2/11 - Yeap, I do have the parts in MD which I am on my way back to after the foruth, I will box up and contact you with extra shipping and send off
I am in FL opening my new warehouse, but back in MD cleaning up next week - Michael
7/13/11 - Yes I had excepted to get it Monday, the pallet with your parts is arriving Thursday to new warehouse, then I can ship. Please remind me what scooter you have - Michael
7/14/11 - Perfect thanks, yes I will let you know but will not hold shipping up, as of today I will be unloading the pallet with ZXR pipes Thur/Fri and shipping at that time - Thanks Michael
7/19/11 - (I asked for a refund) Wow thats too bad because I have sent emails and updated you the whole and your parts are waiting for shipping label, you order and I responded right away, if you had not ordered by pay pal I would nopt have any of your money nor would have charged before I shipped, pay pal send me cash
Yes when you do business as long as I have for the thousands of customers I have had yes you get people who complain
Reach me by phone, yes I can not answer when I am on the phone because I get hundreds of calls a day. Told you I was moving just updated your shipping. Please reconsider, it will be 3-10 business days before I can refund any money.
7/19/11 - If you dont want the products I will put them back in inventory. Michael
7/20/11 - Ok everything is in shipping to ship to you, I personally dont do shipping anymore but have a great team.... etc etc etc
NOTE: I kept telling him that I had 2 Matrix 50's but he kept saying he was shipping parts out for my "Bennelli" (what a loser).
You get the point, don't order anything from scootertronics.com or scootertronics unless you want nothing but lies and hassles.