• Report: #1144985

Complaint Review: Score Sense

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  • Submitted: Thu, May 08, 2014
  • Updated: Thu, May 08, 2014

  • Reported By: Patricia — Wading River New York
Score Sense
4447 North Central Expressway Suite 110 PMB 406 Dallas, Texas USA

Score Sense Credit Reports and Scores www.scoresense.com Score Sense Credit Reports & Scores www.scoresense.com is a SCAM -CANNOT CANCEL TRIAL MEMBERSHIP Dallas Texas

*UPDATE Employee: ScoreSense

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Score Sense www.scoresense.com located in Dallas, TX is a scam.  Paid $1 for 7-day trial membership and UNABLE TO CANCEL MEMBERSHIP DUE TO NOBODY ANSWERING PHONE.  Made several attempts to cancel membership during trial membership period to no avail.  Saw they charged me $29.95 after 7th day and tried to contact them by phone and e-mail.  Finally spoke with a representative and asked for a refund and to CANCEL my membership.  Followed up the following day and was told by a different representative that my membership was NEVER CANCELED, so she went ahead and did it for me and re-issued refund request.  Yesterday I finally got an e-mail from them and they refunded me the $1 for trial membership but REFUSED TO REFUND MY $29.95 WHICH WAS NEVER AUTHORIZED BY ME.  I'm filing a BBB complaint as well.  DO NOT USE THEM BECAUSE YOU WILL NOT BE ABLE TO TERMINATE YOUR 7-DAY "TRIAL."  


This report was posted on Ripoff Report on 05/08/2014 06:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Score-Sense/Dallas-Texas-75205/Score-Sense-Credit-Reports-and-Scores-wwwscoresensecom-Score-Sense-Credit-Reports-amp-1144985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi Patricia,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,

ScoreSense

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