• Report: #1058502

Complaint Review: scoresense

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  • Submitted: Wed, June 12, 2013
  • Updated: Wed, June 12, 2013

  • Reported By: lisa — williamsport Pennsylvania
scoresense
4447 north central expressway suite 110 PMB 406 dallas, Texas USA

scoresense OTL NONSENSE dallas Texas

*UPDATE Employee: ScoreSense

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i recieved my credit card bill and noticed an unauthorized bill for the billing cycle and when i called the credit card company to explain the bill to me they told me that this was a purchase made from a credit reporting agency. the agency's name and number was also on the bill. i was told i had to contact them. after several attempts to reach during their regular office hours, 8 a.m. - 8 p.m m-f (recording said office was closed) i finally got through around 9 a.m. i spoke to one of their customer service representatives and was told that i authorized payment of services which i am sure i did not.

after a few minutes of going back and forth with the customer rep, she informed me that my request for a refund would have to go to the billing office first to be disputed and that i would recieve an e-mail. well, of  course, i was not content with that answer. i requested to speak to someone in billing directly and was denied access. i requested a copy of the agreement i supposedly had authorized and didnt get that either. all i got was a promise of an e-mail of the decision regarding me getting my money back!!!


This report was posted on Ripoff Report on 06/12/2013 06:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/scoresense/dallas-Texas-75025/scoresense-OTL-NONSENSE-dallas-Texas-1058502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi Lisa,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,

ScoreSense

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