- Report: #1124563
Report - Rebuttal - Arbitrate
Complaint Review: Scoresense
Scoresense4447 North Central Expressway Suite 110 PMB 406 Dallas, Texas USA
ScoreSense, a Product of One Technologies LP failed to cancel trial membership or refund fee of $29.95 Dallas Texas
*UPDATE Employee: ScoreSense
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I signed up for a one week free trial of their service, to view my credit score. I tried to call 6 days later to cancel, and had several "customer service" reps tell me they couldn't hear me on the line. I then called from a different phone and had the same result. My card was charged that day for $29.95.
I called again, got a rep who could hear me, and he sent a request for a refund after I explained my situation, but not before trying to keep my business, backing down to $5.95 per month. I received an email today that my request was denied for a refund of the $29.95 today. I spoke with someone there, who only tried to get further business from me. I would just like to make people aware of their practices to hopefully save someone else the trouble.
This report was posted on Ripoff Report on 02/18/2014 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scoresense/Dallas-Texas-75205/ScoreSense-a-Product-of-One-Technologies-LP-failed-to-cancel-trial-membership-or-refund-1124563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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