- Report: #1138921
Report - Rebuttal - Arbitrate
Complaint Review: Scoresense
Scoresense4447 N Central Exp. St. 110 PMB 406 Dallas, Texas USA
Scoresense scam, ripoff, deceptive practices, double bill, run around customer service, awaiting yet another refund request Dallas Texas
*UPDATE Employee: ScoreSense
*UPDATE Employee: ScoreSense
*Author of original report: Copies of actual emails from Scoresense
*Author of original report: Scoresense UPDATE
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Did not even discover that I was being billed for this service until under audit. Wife thought charges were for something else and I never look at statements (I guess that is what they hope everyone does). Do not even remember signing up for credit reports but perhaps we were looking for free or $1 credit reports at some time and probably went through this offer. HOWEVER, at no time was it clear (nor does anyone here remember) that we were going to be billed on a recurring basis. We never received, nor viewed, any credit reports at any time. We never received, nor opened, nor viewed, any correspondence, alerts, etc.., at any time.
The reason was that Scoresense was supposedly sending all reports, alerts, information, files, downloads, attachments, requests, etc...to an email address that was unrecognizable to us. Therefore, we never received anything stating we were receiving any services. We never responded to any requests for information. We never opened any attachments sent. We never opended any reports. When this situation was brought to my attention, we were billed for over one year. Spoke with a rep initially one the phone and he reviewed my account, which took some time to verify because I could not provide the correct email address.
I presented him with my current email address for future correspondence. He stated that after review, he could see that I never utilized any service, responded to any alert sent, opened any attachment, etc...and that the account had been canceled months previously. He stated the account was canceled for rejection of payment withdrawl attempt. The only reason that happened was because I had a card stolen and had to close that account and open a new one. The rep stated that he would send the request for refund in and I should hear back in 1-2 days. Heard back and it was an interesting email that I received. They approved a refund of the final month charge and also the initial $1 charge but denied the rest.
If you refund the initial charge and the final charge that means you acknowledge anything in between is inaccurate. However, after review, 7 of the monthly charges had been double billed and not refunded. So they kept 2x the charges for the decpetion. Another situation is where will the charges be refunded to because they have no information for me. I called again and explained the situation to another rep and she put another request for refund in. She stated that most are not approved but she could not make any guarantees because it all is reviewed by the corporate office in Dallas (which she stated they have no contact with, are not in the same city, and are instructed to tell the public not to contact).
I asked for the corporate office phone to speak with someone and she told me that was not possible but that she would give me an address and I could Google it myself and try to get a phone number. I am now awaiting the second response to my request. Even if they take the position that I should check my statements every month for accuracy, they cannot justly explain the double charges, the rationale behind initial and final charges refund, or how they are going to process any refund approved without my account information or contact with me. I will await their next decision and update this accordingly.
This report was posted on Ripoff Report on 04/15/2014 05:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Scoresense/Dallas-Texas-75205/Scoresense-scam-ripoff-deceptive-practices-double-bill-run-around-customer-service-a-1138921. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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