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  • Report: #1073219

Complaint Review: ScoreSense

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  • Submitted: Mon, August 05, 2013
  • Updated: Mon, August 05, 2013

  • Reported By: K. Lisenby — Kingsport Tennessee
ScoreSense
4447 N. Central Expwy., Suite 110 PMB 406 Dallas, Texas USA

ScoreSense They advertised that they would provide credit scores from 3 different sources for $1 which would be refunded. When I signed up and authorized $1, they took out $29.95 which I did not authorize. Dallas Texas

*UPDATE Employee: ScoreSense

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 On 07/15/13, I authorized ScoreSense to take $1 debit/credit card to get my credit scores.  I noticed on my bank statement on 07/22/13 that $29.95 was taken out without my authorization.  I contacted the service rep for ScoreSense and complained that I did not authorize this amount and that I can not access the service to get a credit score.  She stated she would put in a request for my refund, but could not guarantee it. Then she did a "sales pitch" trying to get me to sign up for $4.95 a month after my three month trial period.  I declined all offers and told her I just wanted a refund.  To date, I have received the initial $1 back in my account.


This report was posted on Ripoff Report on 08/05/2013 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/ScoreSense/Dallas-Texas-75205/ScoreSense-They-advertised-that-they-would-provide-credit-scores-from-3-different-sources-1073219. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi,

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

Monday through Friday, 8AM to 5PM CST

We look forward to assisting you.

Thank you,

ScoreSense

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