existed
  • Report: #1121418

Complaint Review: ScoreSense

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  • Submitted: Thu, February 06, 2014
  • Updated: Thu, February 06, 2014

  • Reported By: Ruth — Havertown Pennsylvania
ScoreSense
4447 North Central Expressway Dallas, Texas USA

ScoreSense Totally dishonest ripoff andscam Dallas Texas

*UPDATE Employee: ScoreSense

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According to their terms and conditions, it states to cancel membership call them, write them, or reply to e-mail they sent me.  In these e-mails the only place to cancel was to unsubscribe.  I did that with the first e-mail received 1/13/2014 and subsequent e-mails.  When I called I was told that was impossible because I did not become a member until 1/28/2014.  If that was the case, I would still be in the trial membership phase yet on 2/4/2014 my bank notified me of a charge of $29.95 on 2/4/2014.

 

I was refused a refund but was offered the same services at $12.95/month.  Refused that and was offered $4.95/month.  It seems customer rep was saying anything to keep me as a member.


This report was posted on Ripoff Report on 02/06/2014 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/ScoreSense/Dallas-Texas-75205/ScoreSense-Totally-dishonest-ripoff-andscam-Dallas-Texas-1121418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi Ruth,

 

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

 

Monday through Friday, 8AM to 5PM CST

 

We look forward to assisting you.

 

Thank you,

ScoreSense

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