• Report: #1084405

Complaint Review: Scott Clark's Toyota

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  • Submitted: Fri, September 13, 2013
  • Updated: Fri, September 13, 2013

  • Reported By: Brian — Charlotte North Carolina
Scott Clark's Toyota
13000 E Independence Blvd Matthews, North Carolina USA

Scott Clark's Toyota Dishonest business practices, deceptive, unscrupulous Matthews North Carolina

*Author of original report: Update: SCOTT CLARK RESOLVED THIS SITUATION

*Consumer Comment: avoidable

*Author of original report: Update 09/14/13

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I went to this dealer to buy a specific car, however I was steered into another car that was cheaper and told was comparable. It was not.  I was sold an extended warranty and then lied to about the terms and how it would be financed.  Long story short, they took the money I would have paid for a quality car and coerced me into buying one that is not for essentially the same price. A little more all said and done actually.  I had no idea that the extra cost would be financed because I was shown one amount and then another actually ended up going to the bank. After complaining, this dealer's idea to "make things right" for me was to try to convince me to go upside down on my loan and buy a more expensive car from them. This was after they admitted to poor business practice and apologized profusely (I went through three reps, all of which claiming they would have never let what happened happen on their watch).  When I wouldn't go along with their plan I was told how foolish I was for buying the car I bought in the first place, the one THEY sold to me a couple weeks earlier. This was after several people came out and made it sound like they would refund the money on my warranties but if I wanted they would swap the car out for the same bloated price of my current non-quality car + extended warranties.  This was to keep me busy by showing me "special" cars so everyone else could quietly sneak out and go home.  That way when I didn't bite they could say "Well hey, were closed now so there's nothing else we can do". The reason it took so long for me to realize the amount they financed for me was because I didn't get my paperwork for three weeks, then their bank(PNC) told me they didn't service the loan themselves and instead outsourced it.  I was given a website that was invalid to get my info, then eventually found something by searching for individual parts of the bogus web address on Google. Imagine my surprise when I finally got to see the total amount financed.  All I got prior to this was payment coupons in the mail with my monthly fee amount but no total cost.  This dealer was dishonest, and then when I called them out on it they wasted my time and tried to double dip on the shady business practices.  I will never do business with them again, and its a shame that this dealer has gone as far downhill as they have because I have bought cars from them in the past and had no issues. I would avoid, but if you must shop there be very careful and don't trust anyone no matter what they tell you.


This report was posted on Ripoff Report on 09/13/2013 09:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scott-Clarks-Toyota/Matthews-North-Carolina-28105/Scott-Clarks-Toyota-Dishonest-business-practices-deceptive-unscrupulous-Matthews-North-1084405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update: SCOTT CLARK RESOLVED THIS SITUATION

AUTHOR: Biyoob - ()

I was contacted by Chris Cady on Monday 09/16.  He worked to make the situation right by going above and beyond the normal level of customer service and for that I am very grateful. I was given the option to exchange my vehicle due to safety concerns or if I wished I could shop elsewhere.  The choice was mine and they were very cordial about it.  I was even given the option to keep my vehicle until I found a car of my choosing.  

From there I worked with Travis Wilson who helped me find a quality vehicle and answered any questions I had.  He took the time to work with me despite already being booked up for the evening. From there I worked with Mike Mahlum in finance who explained everything in great detail, which helped me out a great deal.  To sum everything up, I did originally have a bad experience, but I have never had a company work as hard as Scott Clark Toyota did to make it right.  

The individuals I worked with previously are not at the dealer anymore as far as I know so I would recommend Scott Clark Toyota going forward based on their willingness to go above and beyond to resolve a customer issue such as this.  
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#2 Consumer Comment

avoidable

AUTHOR: coast - ()

"I had no idea that the extra cost would be financed"

Did you read the financial agreement prior to signing it?

"I didn't get my paperwork for three weeks"

You have the right to receive a copy of any document you sign at the time of signing. If you did not exercise that right then you permitted yourself to be cheated.

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#3 Author of original report

Update 09/14/13

AUTHOR: Biyoob - ()

Today I filed complaints with the BBB as well as Toyota Customer Care against Scott Clark Toyota City. Toyota Customer Care said they believed I had been mistreated and would file a report with the dealer.  To paraphrase my complaints:

 

1. I was lied to about the cost of the vehicle including warranties and led to believe a certain amount would be financed when in reality the amount was much higher than agreed upon.

 

2. The dealer is essentially trying to get double the profit from me on the same car.  They sold me one car with false claims, kept the truth from me for as long as possible, then when I brought these concerns to the dealer they not only admitted wrongdoing but then tried to convince me to buy another car as their attempt to "make the situation right".  I was told by a salesman that the car I purchased was a piece of garbage and went so far as to say it was dangerous for me to drive.  Keep in mind this is THE SAME CAR THEY SOLD ME LESS THAN 30 DAYS EARLIER.  The catch was, of course, that they would only take that car in on trade for less than half of what I paid for it, leaving me ridiculously upside down on my loan.  When I refused they called me unreasonable, further berated me for purchasing the car they recommended less than 30 days earlier and then would only remove the warranties they fraudulently financed in my name.  

 

3. The dealer refuses to give me an amount I owe on the car after they remove the warranties and insurance they financed without my permission. I asked for a printout of the adjusted finance amount for my records and I was yelled at, told "I could sit around all night and waste my time", and then given a speech by the store manager about how trustworthy his guys are and how wrong I was to insinuate any dishonesty by wanting something in writing.  

The bottom line is the employees at Scott Clark Toyota from the managers, all the way down to the sales associates are thieves and in my experience they behaved like criminals.  I would go so far as to say I feared for my safety as the events in #3 took place. It was after the location had closed with no more customers left in the building and at one point I was cornered in a back room with three people shouting at me.  It was intimidation plain and simple, and I plan to do everything in my power to spread the word about my experience there.    

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