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Report: #1317594

Complaint Review: Scott's One Hour Air - Tampa Florida

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  • Reported By: Warranty's don't count! — Lithia Florida United States of America
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  • Scott's One Hour Air 5808 N 56th St Tampa, Florida USA

Scott's One Hour Air Can't get them to honor a warranty if they won't even show up! Deceptive warranty practices / website! Tampa Florida

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This company will not honor their warranty on a central air unit that we purchased for around $11,000  2 years ago.  They will not give us an appointment time, only telling us that they'll be here sometime between 8am - 5pm.  It is now 7:00 pm and they still haven't showed up- this is after making us wait for an appointment since Thursday (July 14th) and it is now Monday (July 18th).  After placing 5-6 calls to them today, they have stated numerous times that we are "warranty customers" and not "paying customers" therefore we are not their priority. We had to purchase 2 portable air conditioner units just to be able to stay in our home this past weekend with the heat reaching upwards of 95 degrees.

 

Their webpage is riddled with consumer lies including: 

1) Their registered trademark is: "You will never be kept waiting – “Always on time… or you don’t pay a dime.” 

2) "NO LEMON" GUARANTEE - We guarantee our air conditioners for 5 years and furnaces for 10 years. If a system fails during that time we will replace it at no charge and provide a new “No Lemon” Guarantee for the replacement.

3) TOTAL COMFORT GUARANTEE Your comfort is our priority, that’s why there is a guarantee that the system we install in your home will heat or cool your home to specification for a full five (5) years. 

4)  ON TIME  If your One Hour Heating & Air Conditioning® serviceman is even one minute late the service is on us. Plus, we have convenient appointment times that fit your schedule, 7 days a week.

 

- They would NOT give us a "convenient appointment time" -

 

How can they make all these guarantees when they don't / won't even show up?

This report was posted on Ripoff Report on 07/18/2016 04:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/scotts-one-hour-air/tampa-florida-33610/scotts-one-hour-air-cant-get-them-to-honor-a-warranty-if-they-wont-even-show-up-decep-1317594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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