- Report: #406057
Report - Rebuttal - Arbitrate
Complaint Review: Scout Plumbing
Scout Plumbing1911 Vera Cruz Dr Carrollton, Texas U.S.A.
Scout Plumbing This company lacks integrity, tried to take advantage of me on Christmas Eve Carrollton Texas
*REBUTTAL Owner of company: Owner
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First, he was offering to sell me a 50 gallon tank for an additional $200, then he offered to reconnect my water for $175.00. After telling him I only wanted him to perform the work the warranty company was paying for he finally took a look at my water heater. Here is where it went from a service call to a "HOLDUP".
The warranty company agreed to replace my water heater which was great but Scout Plumbing wanted me to pay an additional $917.00 in "upgrades and code requirements". I contacted our city code inspector who told me those code requirements Scout was charging me for were optional. I also contacted Home Depot's installation department and they were shocked at the charges as well, they offered to install for $300.00.
I eventually hired a company to install my water heater for well under $300 but I had to spend Christmas in a hotel because of the delay Scout Plumbing caused with my warranty company.
Scout Plumbing saw I was in a very vulerable situation, (no running water, house flooded) and tried to make their Christmas bonuses off of me. I do not believe the tech would have behaved that way if it wasn't an acceptable company practice; this company has no integrity and should be ashame of their behaviour.
Lake Dallas, Texas
This report was posted on Ripoff Report on 12/29/2008 08:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Scout-Plumbing/Carrollton-Texas-75010/Scout-Plumbing-This-company-lacks-integrity-tried-to-take-advantage-of-me-on-Christmas-Ev-406057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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