- Report: #1127831
Report - Rebuttal - Arbitrate
Complaint Review: Sealy
Sealytrinity, North Carolina USA
Sealy Matress trinity North Carolina
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Exactly what i wrote to sealy:
I am incredibly unhappy with your company. My bed is defective after only a year and a half. So I go about the process of trying to get a replacement one through your company. Receiving the approval was not the hard part but finding a replacement mattress and box spring without the help of your customer service was. We were given no list of comparable mattresses and because of this, I had to go on a search to many retailers to find a bed similar to mine. I end up finding the Mebane in classic series, which was a 100 dollar upgrade. I was fine with that and understood I was upgrading. I received little to no help with your customer service. I was even yelled at by a man on your side. 6 weeks later my "new" bed is due to arrive between 9 am and 2 pm. The new bed that was specifically made for me arrived and had a whole in the box spring. I refused the delivery an on there way they went. They said another one would be made and shipped out to me. I payed 100 dollars for an upgrade and 140 for a delivery. The product is still defective and I still don't have it replaced almost 2 months later when the issue was first reported. I would like a delivery refund. I would like to be contacted by someone from your department asap. This is so ridiculous, if my simple needs cannot be met I will have no other choice but to get the authorities involved. Thank you to whoever is reading this message, I'm sorry you have to deal with my harshness, but I have been through a lot with your company. Looking forward to hearing back from you.
This report was posted on Ripoff Report on 03/03/2014 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sealy/trinity-North-Carolina-27370/Sealy-Matress-trinity-North-Carolina-1127831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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