• Report: #1115458

Complaint Review: Sear's Auto Center

  • Submitted: Tue, January 14, 2014
  • Updated: Tue, January 14, 2014

  • Reported By: Sean — salt lake Utah
Sear's Auto Center
754 S State St (Corner Main Street 700 South) salt lake city, Utah USA

Sear's Auto Center Lost/missing parts after service. Deliberate false diagnoses leading to unnecessary work. Deceptive business practices. Poor customer service. salt lake city Utah

*Author of original report: Sear's Auto is the scammer.

*General Comment: Who exactly is the scammer??

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I took my car to Sears Auto Center to diagnose and repair a loud road noise.  After looking at my vehicle they suggested I have the brakes replaced including the rear brakes. I had a set of 4 tires placed on the car a year before by Sears and the mechanic pointed out they had uneaven wear. I said they where under warrenty and since Sear's had done the allignment that I should have them replaced at a discount. they said it wasn't their fault it was mine for not having them rotated every 5,000 miles. Ok Fine, I accepted responsabillity for the tires and bought 4 more and had the front brake roters and caliper hardware replaced.

This cost me  approx 750.00

The road noise was still present. Not wanting to go back to Sear's I worked on the car myself. When taking the tires off I noticed missing lug nuts (2) and immediatley noticed sound comming from the front left wheel bearing. a mechanic friend of mine said it was obvious and I had been scammed by Sear's Auto. Next I took off the rear tires and checked the rear brake shoes. THEY WHERE FINE! plenty of material for at least another year of driving.

My mechanic friend says since I replaced the the front brake pads a few months earlier I didn't need to have them replaced.

 In total the unnessecary work cost me around 400.00


new rotars

new caliper hardware

and labor.

I'm not even sure I needed the new tires.

 In general they have a don't give a s**t attitude about customer service. 

 beware they will take advantage of you.

This report was posted on Ripoff Report on 01/14/2014 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Auto-Center/salt-lake-city-Utah-84111/Sears-Auto-Center-Lostmissing-parts-after-service-Deliberate-false-diagnoses-leading-t-1115458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Sear's Auto is the scammer.

AUTHOR: Sean - ()

Me not being a mechanic expect a certain level of knowledge from proffessional mechanic and I'm better at it than them, I guess they might be extreamly poor at their job. I didn't attempt to scam anyone, how do you explain that statement?

My point is, I never needed any brake work done. they suggested it would be a good idea. The actual road noise was caused by a bad wheel bearing and a novis could figure that out. Another mechanic explained several common ways machine noise sources can be identified.   

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#2 General Comment

Who exactly is the scammer??

AUTHOR: Tyg - ()

 From your own post you started out by attempting to scam THEM. THEY give you a suggestion as to what the causes MAY be. Its called an opinion j******. And in THEIR PROFESSIONAL OPINION the noises you described required that type of fix.

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