• Report: #1073447

Complaint Review: sears automotive

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  • Submitted: Tue, August 06, 2013
  • Updated: Tue, August 06, 2013

  • Reported By: edward — corpus christi Texas
sears automotive
1305 airline dr corpus christi, Texas USA

sears automotive sears terrible corpus christi Texas

*UPDATE Employee: Sears Cares

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On August 5, 2011 I paid $854.79 to the corpus automotive department to replace four wheel bearings on my 2004 Subaru Outback.
 I had purchased the car new. The original wheel bearings lasted more than seven years.
 In May 2013, the front wheel bearings failed.
 I was able to drive the car to another  Automotive repair shop in Corpus Christi, before the wheel actually fell off.  When they diagnosed the problem, I explained that the bearings had been replaced less than two years ago.
 
After again replacing the wheel bearings, for a cost in excess of eight hundred dollars, they explained that they knew exactly why the wheel bearings failed. The installer had replaced the bearings and failed to put the seals in, allowing all the grease to leak out of the bearings.
 this was an act of gross negligence on the part of your employee and whoever was supervising him. I have clearly paid for something that was intentionally not delivered.
 the manager ignored my letter.  i sent a letter to the chief operating office.
the automotive manager called to explain that they will not honor the warranty. i said it is not a warranty issue. it is a fraud issue.

beware. these people are very bad. you are placing your life in the hands of people that just dont care.

This report was posted on Ripoff Report on 08/06/2013 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/sears-automotive/corpus-christi-Texas-78412/sears-automotive-sears-terrible-corpus-christi-Texas-1073447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Sears Cares

AUTHOR: Sears Cares - ()

Edward,

My name is Liz and I am with the Sears Cares Team. We are so sorry to hear of the frustrations you have encountered at one of our Auto Centers. We would appreciate the opportunity to discuss your experience and help any way we can to address any concerns you may have. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (edward), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R
Social Media Moderator
Sears Social Media Support

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