- Report: #474480
Report - Rebuttal - Arbitrate
Complaint Review: Sears Holdings ,A & E FACTORY SERVICE
Sears Holdings ,A & E FACTORY SERVICE597 B EAST ORDNANCE ROAD GLEN BURNIE, Maryland U.S.A.
Sears Holdings, A & E FACTORY SERVICE, AFTER 11 YRS. OF EMPLOYMENT, I WAS FIRED GLEN BURNIE Maryland
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I went to a cust. call to repair their appliance. The call was collect call , but cust. said the have a home owner insurance policy. The cust. called the home owners insurance and said they only owe $35.00 deductible plus $24.00 back fees. The insurance company said this amount must be collected today. I told him that the call had to change so I could charge cust. the correct amount. I was tranfered over to sears cust. relation & said call will be recreated over to you with deductible & insurance infomation. The call was recreated with no deductible & sears cust. relation told me to collect the $59.00 and give a receipt to cust. any posible way I could. The only way to collect to was to put it on tech. add on to give the cust. a receipt. But this is a commission paid area. I believe its 6% , but I wrote it down in my tech. comments that i put 59.00 in tech. add on to collect the companys money & did not want the commission. the managers did not want to hear any excused & fired me.
mount airy, Maryland
This report was posted on Ripoff Report on 07/29/2009 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Holdings-A-E-FACTORY-SERVICE/GLEN-BURNIE-Maryland-21060/Sears-Holdings-A-E-FACTORY-SERVICE-AFTER-11-YRS-OF-EMPLOYMENT-I-WAS-FIRED-GLEN-BURNI-474480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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