- Report: #1081260
Report - Rebuttal - Arbitrate
Complaint Review: Sears Oakview Mall Omaha NE
Sears Oakview Mall Omaha NE3420 Oakview Drive Omaha, Nebraska USA
Sears Oakview Mall Omaha NE Zero wiggle room for return on defective leaf blower. Omaha Nebraska
*Author of original report: You need to get a life
*Author of original report: Sears has since reached out and remedied the issue
*Author of original report: Thank you for responding.
*UPDATE Employee: SearsCares
*General Comment: Too much BS!!
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Awful Experience. I bought a leaf blower 3 months ago. Used it once when I first bought it, had trouble getting it to idle, but nevertheless used it all of 10 minutes. Then three months later I needed to use it again, wouldn't start. I decided I wanted to just return the d**n thing for a refund or exchange. Well, their policy is no returns after 3 months, regardless of the fact I bought the extended warranty. I told them I only ran it 10 minutes and when I really needed to use it it wouldn't start. They held firm not exchanging it and said I'd have to take it to their repair center.
The manager I spoke with was very rude and short with me. So I took it to the repair center and was told I may have to pay up to $45 for parts if they need to fix it!!!! This is bull crap!!! I bought a new blower and the thing only ran for 10 minutes and it just happened to be a few days past the 3 month mark when I actually needed to use it, and now I'm told I may have to fork over even more money???????? I will NEVER deal with Sears on Oakview mall EVER AGAIN. Stay away from this store, they are rude and allow zero wiggle room to satisfy their customers.
This report was posted on Ripoff Report on 09/03/2013 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Oakview-Mall-Omaha-NE/Omaha-Nebraska-68144/Sears-Oakview-Mall-Omaha-NE-Zero-wiggle-room-for-return-on-defective-leaf-blower-Omaha-N-1081260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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