- Report: #296054
Report - Rebuttal - Arbitrate
Complaint Review: Sears Protection Agreement Center
Sears Protection Agreement Center2080 Brentwood Street High Point, North Carolina U.S.A.
Sears Protection Agreement Center Request to extend warranty when the original warrenty was not honored High Point North Carolina
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I was finally transfered to the head of Customer Service for Sears and Roebucks. She said she understood completely and then proceeded to inform me that the computer! would not let her to agree to the service agreement. I explained that my job was like her's and I was very surprised that a computer dictates what is morally right or wrong.
I explained, no more products from Sears ever again (since 1983) and 6 households of appliance's have been purchased. They lost a customer. The cost to me was $340 for a three year warranty that was used once, by the way they could not fulfill there requirement to come to site, so they shipped me the parts and I fixed myself.
But most important, they sent a "Important Notice" for me to extend my warranty for numerous years to come for the same price of the original warranty for "one year"!
This report was posted on Ripoff Report on 01/01/2008 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears-Protection-Agreement-Center/High-Point-North-Carolina-27263/Sears-Protection-Agreement-Center-Request-to-extend-warranty-when-the-original-warrenty-wa-296054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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