- Report: #1093057
Report - Rebuttal - Arbitrate
Complaint Review: SEARS
SEARSBATON ROUGE, Louisiana USA
SEARS CRAFTSMAN SEARS CRAFTSMAN WARRANTY FOR LAWN TRACTOR MOWERS IS AN ILLUSION BATON ROUGE Louisiana
*REBUTTAL Owner of company: SEARS CRAFTSMAN SEARS CRAFTSMAN WARRANTY FOR LAWN TRACTOR MOWERS IS AN ILLUSION BATON ROUGE Louisiana
*Author of original report: ATTENTION TYG-0
*Author of original report: Dear Mr. Failure
*General Comment: ok but where is the ripoff??
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I recently bought one of the most expensive riding lawn mower tractors that Sears sells in the Craftsman brand.
After only a few months, the lawn tractor would not start. It appeared to be a defective battery.
I took the battery back to the store and asked them to check it since it was still under full warranty. I had also foolishly purchased an extended warranty.
I was told at the store that the SALE of Sears lawn equipment had nothing to do with the SERVICE of Sears products. They told me I would have to drive all the way across town to a service department.
Fortunately, I called the SERVICE department before driving all the way across town. I was told by the SERVICE department that they had nothing to do with WARRANTY SERVICE, and I would need to call an 800 number to schedule a warranty appointment.
When I called the 800 number, I was told it would be 2 weeks before they had an available appointment.
In Baton Rouge your grass will grow 2 feet high in 2 weeks, so I had to purchase a new battery at my expense, for which I was not reimbursed.
Before you buy any EQUIPMENT WITH A WARRANTY FROM SEARS, ASK THEM WHERE AND HOW THE WARRANTY SERVICE WILL BE PERFORMED. Better yet, just go somewhere else and purchase your outdoor equipment.
This report was posted on Ripoff Report on 10/19/2013 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/SEARS/BATON-ROUGE-Louisiana-70810/SEARS-CRAFTSMAN-SEARS-CRAFTSMAN-WARRANTY-FOR-LAWN-TRACTOR-MOWERS-IS-AN-ILLUSION-BATON-ROU-1093057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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