• Report: #1050447

Complaint Review: Sears

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, May 13, 2013
  • Updated: Mon, May 13, 2013

  • Reported By: Lisa — Fort Lauderdale Florida
Sears
PO Box 2570 High Point, North Carolina USA

Sears Home Service Repair Agreement Scam Trap High Point North Carolina

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I feel we were scammed. And now we are trappred. Sears sold us a renewal of the service agreement on our washing machine while they knew it was old enough that they do not repair it.

 

They sent a technician as a show and just to make sure it wasn't just a belt, gasket, or generic simple piece. The technician told us they would have to "research" the part we need because it was no longer listed (the transmission).

 

Ten days later, when I did not hear anything, I called. They said my machine is at the age that it is "due for replacement" (exact quote). They would not repair it, but offered me a $500 voucher (not cash) for store credit on a new machine only purchased at Sears.

 

The new machine that is my same model (I can only buy the same because it is a stacked washer/dryer) is $1395. The service agreement cost $249. Therefore, they are actually only giving me credit for $251 toward the new machine. In addition to the price, there will be sales tax (6%), a new service agreement, delivery and installation charges. The total will be close to $2000 for a new apartment-sized washer/dryer.

 

I would rather have a refund on my fraudulently-sold service agreement, so I can call another repair professional who can find after-market (non-Sears) parts to repair my machine or be free to purchase a less expensive machine as I see fit (used from Craig's List or new from Brandsmart). And, I'd like to see Sears actually be stopped from defrauding customers - maybe in a class-action lawsuit.


This report was posted on Ripoff Report on 05/13/2013 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/High-Point-North-Carolina-27263/Sears-Home-Service-Repair-Agreement-Scam-Trap-High-Point-North-Carolina-1050447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Sears

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory