- Report: #1108328
Report - Rebuttal - Arbitrate
Complaint Review: SEARS
SEARS3333 Beverly Rd Hoffman Estates , Illinois USA
SEARS KENMORE does not stand behind their product Hoffman Estates Illinois
*Consumer Comment: Usually the warranty on refrigerators is one year overall and 5 years on the sealed system (compressor)
*General Comment: You are wrong...
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Four year old Kenmore bottom freezer refrigerator completely failed...no power to it at all. Cause of failure was a $1 fuse soldered to a $165.00 motherboard. Total cost of repair with labor and trip charge = $354.53.
Sears 'customer solutions' was horrible...the entire process was a nightmare. I did not have an extended warrantly. All the reps try to do is sell you the '$290 one-year smart service agreement'. REALLY??? My homeowners insurance only costs $550 per year!!!!
All I wanted was for Sears to acknowledge that their product was defective, and repair it for free. They refused. It really is a long story, and frankly I'm tired of telling it. I mailed off a letter to Sears CEO, along with the entire correspondence from my Better Business Bureau complaint. We'll see what happens...but I'm not holding my breath.
Please DO NOT give Sears the pleasure of your business...I know I'm not!!!
This report was posted on Ripoff Report on 12/19/2013 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/SEARS/Hoffman-Estates-Illinois-60179/SEARS-KENMORE-does-not-stand-behind-their-product-Hoffman-Estates-Illinois-1108328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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