- Report: #910663
Report - Rebuttal - Arbitrate
Complaint Review: sears
searsA3-220a, 333 Beverly Rd Hoffman Estates, Illinois United States of America
Sears swipes repair parts and wont honor warranty Hoffman Estates, Illinois
*Author of original report: Sears still wont back what they sell
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Sears came inspected ac and ordered parts, then left. We picked up the parts at the post office, and after a few phone calls complaining they returned a week or so later. After looking at the work they needed to do they refused to fix it claiming sulfur had damaged unit snatched up the parts we had picked up and left. Warranty literature does not exclude repair due to sulfur if that were the case which it is not. I cleaned the unit, and close examination revealed some mold or algae on condenser but mostly oil from the leaking freon.
No sulfur Three other ac units on the house each over three years old one about 7 have not had sulfur problems indicating no sulfur locally and they still operate. Numerous attempts to motivate sears to repair it have failed. They ruined my warranty with the manufacturer because someone didnt want to work late, or couldnt tell the difference between oil and sulfur. DON'T BUY FROM SEARS! I could have purchased a comparable unit from another place for about a hundred dollars less, but thought I was getting product support. I have spent thousands at Sears over the years, and they reward me with sarcasm and sorry about your luck. DON'T BUY FROM SEARS.
This report was posted on Ripoff Report on 07/12/2012 05:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/sears/Hoffman-Estates-Illinois-60179/Sears-swipes-repair-parts-and-wont-honor-warranty-Hoffman-Estates-Illinois-910663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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