- Report: #967831
Report - Rebuttal - Arbitrate
Complaint Review: sears
searsInternet United States of America
sears no refund, ignored, blocked, Internet, Internet
*Consumer Suggestion: Go in store with your problem
I hopped onto their chat system IMMEDIATELY upon opening the box to find the damaged merchandise. I was told that I would not get my money back, but that they would send me another set. I was also told that I would receive a UPS shipping label in my email within 48 hours. (I screenshotted my entire conversation by the way).
I did NOT get a label in 48 hours like I was promised, I waited another 24 hours, and then another 24 hours. Still nothing. I jumped on their Facebook page and emailed them and asked where the label was so I could send back the damaged merchandise. On October 29th I finally received a response via email, (after complaining on their FB page and telling other people to go somewhere else and spend their money!) and they were questioning me about the damage, etc. I immediately sent them the answers to their questions, as well as 8 pictures showing the damage to the box and the broken dishes. I finally was able to get a response, and on October 31 I received a label to print and ship.
I packaged all of the dishes and put it in the original box, and sent it off to UPS the next day. I received a tracking label and on November 6 they received my package at 11:05am. I have emailed them once a day, every day about the status of my refund and I still have NOT been told what is going on with the order. They have blocked me from their Facebook page because I would comment every day on there as well. I have received emails from 3 different people, but have yet to come to a resolution and I have yet to hear from either one of those people about my package. I have upheld my part of the bargain by sending it off, I see they have received it and they are flat out ignoring me!
My friend posted on their FB wall on behalf of me and she was told that I was blocked because I was posting repeatedly-you're darn right I was! I HAD to to get someone to tell me what is going on!! They told my friend they are diligently working on the situation. It's quite laughable, I mean, why can't they email me themselves and tell me that?? I will continue to email and call every day until I get my money back. This is ridiculous!!!
I have kept every single email since I initially ordered, I have lots of pictures showing the damage, and I have all the screen shots from my online chat.
This report was posted on Ripoff Report on 11/11/2012 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/sears/internet/sears-no-refund-ignored-blocked-Internet-Internet-967831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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