- Report: #1099742
Report - Rebuttal - Arbitrate
Complaint Review: Sears
SearsSioux falls, Select State/Province USA
Sears Sears installation service is appalling. 7 promised dates until the installer came. 2 hours on the phone complaining to the store manager and the "case manager". Glad I paid them so I could lift and install the unit because the installers guy quit. Complete disregard for customer no customer service, we had to lift the unit to get it properly installed,only customer. head ache and leaving the customer with not Sioux falls South Dakota
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Purchased wall/microwave wall oven. Paid for sears to do installation with my bonus money that I earned for providing good customer service and patient care measures.
The unit was not installed properly, not level, 2 inch gap in the opening, center trim piece not installed. It took 1 month, 7 promised reinstall dates, 7 afternoons off work, 2 hours of phone conversations with sears installation and case managers and install guy to have the installer come and try to reinstall the unit only to have myself and my husband lift the unit in and out of the opening because his installer (big muscle guy) quit.
Sears charges me for installing my own oven? I did this because my husband has cancer and we felt we couldnt lift and install ourselves. Sears was not helpful, not considerate and not only a local but an unorganized national nightmare. They hire the shoddiest and cheapest installers who literally screw the customer again and again. We will NEVER USE , PURCHASE or STEP FOOT IN SEARS AGAIN!
This report was posted on Ripoff Report on 11/15/2013 09:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sears/Sioux-falls-Select-StateProvince-57106/Sears-Sears-installation-service-is-appalling-7-promised-dates-until-the-installer-came-1099742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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