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  • Report: #1106958

Complaint Review: Sears.com

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  • Submitted: Sat, December 14, 2013
  • Updated: Sat, December 14, 2013

  • Reported By: Jim C. — Mandeville Louisiana
Sears.com
3333 Beverly Rd. Hoffman Estates, Illinois USA

Sears.com Bad News Hoffman Estates Illinois

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I purchased a used Motorola Razr V3xx cell phone from the Sears.com web site.  The phone was supposed to be pink in color and in excellent condition.  The only good thing I can say about the experience is that the phone was shipped and arrived quickly.  The problem was that I was sent a dark gray Motorola V3xx that was in very poor condition. 

Upon receiving the wrong item, I phoned Sears.com and was told that I would have to deal with their third party seller, which was located in Alabama.  I found that odd since the package was shipped from Texas, but I did as they suggested and emailed their third party seller.  They did not respond. 

Luckily, I paid for the phone via PayPal, so I filed a complaint with their resolution center.  I was instructed by them to send the phone back to Sears at an Illinois address and my money was refunded, but I did not recover the loss for return shipping. 

This was my second experience with Sears.com and both were negative.  Their problem is that they deal with fly-by-night third party sellers and there is very poor communication and no accountabiliity.  I will never buy anything from Sears ever again.


This report was posted on Ripoff Report on 12/14/2013 06:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Searscom/Hoffman-Estates-Illinois-60179/Searscom-Bad-News-Hoffman-Estates-Illinois-1106958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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