• Report: #993678

Complaint Review: sears/kmart online

  • Submitted: Tue, January 08, 2013
  • Updated: Fri, January 11, 2013

  • Reported By: Andrea — Buffalo New York United States of America
sears/kmart online
Internet United States of America

sears/kmart online sears /kmart online 800 ordering I put items on layaway for sears and kmart they were canceled and my monies have have not been returned layaway canceled 12/21 layaway Internet

*Consumer Comment: Same Issue

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I opened two layways one 11/22 and thee other 11/26 for xmas for my grandchildren I paid in full on 12/20 and the next day Ireceived emails stating that my layaways were canceld I have been waiting for the return of my monies I have called numerous time to no availe I am still waiting it has been three weeks

This report was posted on Ripoff Report on 01/08/2013 08:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/searskmart-online/internet/searskmart-online-sears-kmart-online-800-ordering-I-put-items-on-layaway-for-sears-and-k-993678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Same Issue

AUTHOR: Kristen - (United States of America)

I have had the same issue with Kmart. They canceled my order the day after I made the final payment. I get different stories everytime I call them about when I might expect my refund. Yesterday 1/10/13, I spoke with a representative who checked their system and showed that no money has been refunded. About 1/2 an hour later, I received an email from a Greg B stating that I was already refunded my money (not true by any means), and that I needed to fax over my bank statement showing that I did not receive the refund which will take another 10-14 business days. BS! I am frustrated and feel hopeless in a sense that I cannot do anything about getting my money back.
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