Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1308930

Complaint Review: Secret Serums - Internet

  • Submitted:
  • Updated:
  • Reported By: Marietta — Sunnyvale California USA
  • Author Confirmed What's this?
  • Why?
  • Secret Serums Internet USA

Secret Serums I call to cancel my free trail on the 15 day,but the company refused to do so.They count the days differently!!! Lewiston, Maine Internet

*UPDATE Employee: Secret Serums Policy

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Secret Serums 41 Canal Street, Lewiston Maine 04240 Secret Serums is a major scam free trial charged bank account $185 Lewiston Main Internet

 

Secret Serums I call to cancel my free trail on the 15 day,but the company refused to do so.They count the days differently!!! Lewiston, ME Internet    

This report was posted on Ripoff Report on 06/01/2016 01:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/secret-serums/internet/secret-serums-i-call-to-cancel-my-free-trail-on-the-15-daybut-the-company-refused-to-do-s-1308930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Secret Serums Policy

AUTHOR: Secret Serums - (USA)

POSTED: Tuesday, October 11, 2016

Hello Gay,

We’re sorry that you have had a negative experience with Secret Serums. We take our customer’s satisfaction very seriously, and are continually working on ways to improve our customer service.  

You have placed an order for a full size trial of Secret Serums which included: My Secret Anti-Aging Treatment for $5.95, My Instant Line Filler for $5.95 and an Exfoliating Cleanser for $24.95 (which is not a trial, but one time sale). While we want to help every customer,  we clearly state on our website that we will not take any returns for opened or used product, as is common in our industry. Because we value your business, your account has been issued a credit for $170.

As you know, Secret Serums offers a 15 day trial, where you only pay for shipping and processing for a full 30-day supply. By placing an order with us you have agreed to our Terms and Conditions, which enrolls you in the Secret Serums VIP auto-ship program.  If you are not satisfied with your results or simply wish to cancel your order you may call 1 800 474-8947  within the 15 day trial period  (we give each customer 18 days total allowing for shipping), and you will never be charged for anything going forward.

We always encourage customers to call customer service within the perimeters of the trial period and share their product experience, and cancel if they so choose, no questions asked.

Before purchasing any Secret Serums product, it’s important to read our Terms and Conditions as well as our Return Policy so that you are not surprised by any of our policies, as well as the price.  Our Terms and Conditions can be found here: https://secretserums.com/terms/ and our Return Policy can be found here:  https://secretserums.com/returns/

 

Thank you,

Secret Serums Team 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now