Complaint Review: Secret Serums - Internet
- Secret Serums Internet USA
- Phone: 1 (800) 474-8947
- Web: www.secretserums.com
- Category: Beauty Salons
Secret Serums I call to cancel my free trail on the 15 day,but the company refused to do so.They count the days differently!!! Lewiston, Maine Internet
*UPDATE Employee: Secret Serums Policy
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Secret Serums 41 Canal Street, Lewiston Maine 04240 Secret Serums is a major scam free trial charged bank account $185 Lewiston Main Internet
Secret Serums I call to cancel my free trail on the 15 day,but the company refused to do so.They count the days differently!!! Lewiston, ME Internet | |
This report was posted on Ripoff Report on 06/01/2016 01:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/secret-serums/internet/secret-serums-i-call-to-cancel-my-free-trail-on-the-15-daybut-the-company-refused-to-do-s-1308930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Secret Serums Policy
AUTHOR: Secret Serums - (USA)
SUBMITTED: Tuesday, October 11, 2016
Hello Gay,
We’re sorry that you have had a negative experience with Secret Serums. We take our customer’s satisfaction very seriously, and are continually working on ways to improve our customer service.
You have placed an order for a full size trial of Secret Serums which included: My Secret Anti-Aging Treatment for $5.95, My Instant Line Filler for $5.95 and an Exfoliating Cleanser for $24.95 (which is not a trial, but one time sale). While we want to help every customer, we clearly state on our website that we will not take any returns for opened or used product, as is common in our industry. Because we value your business, your account has been issued a credit for $170.
As you know, Secret Serums offers a 15 day trial, where you only pay for shipping and processing for a full 30-day supply. By placing an order with us you have agreed to our Terms and Conditions, which enrolls you in the Secret Serums VIP auto-ship program. If you are not satisfied with your results or simply wish to cancel your order you may call 1 800 474-8947 within the 15 day trial period (we give each customer 18 days total allowing for shipping), and you will never be charged for anything going forward.
We always encourage customers to call customer service within the perimeters of the trial period and share their product experience, and cancel if they so choose, no questions asked.
Before purchasing any Secret Serums product, it’s important to read our Terms and Conditions as well as our Return Policy so that you are not surprised by any of our policies, as well as the price. Our Terms and Conditions can be found here: https://secretserums.com/terms/ and our Return Policy can be found here: https://secretserums.com/returns/
Thank you,
Secret Serums Team
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